Welfare Rights Officer

Dyddiad hysbysebu:	29 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive
Oriau:	Llawn Amser
Dyddiad cau:	28 Chwefror 2026
Lleoliad:	Bolton, BL1 1UA
Cwmni:	inploi
Math o swydd:	Parhaol
Cyfeirnod swydd:	75781711

Crynodeb

Grade: F scp 17 £31,022 to scp 23 £34,434
Contract: Permanent

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role
Are you looking for challenge where you can make a difference? Working independently in a small and busy team you will deliver benefits advice helping customers maximise their income. The main focus of your work will be managing an individual caseload, representing customers in person at first tier tribunals and taking appropriate cases to the Upper Tribunal.

About You
You will have a detailed knowledge of social security legislation and the appeals process and be able to confidently represent and advocate for clients at appeal hearings.
You will be able to work under pressure, juggling demands and priorities and meeting deadlines. You will have excellent casework skills, keeping customers informed and records up to date and will be confident and competent in using IT applications to support your casework activity.

If you wish to express an interest in this post, please use the open box section to explain to us how your knowledge, skills and experience mean you meet the criteria of this role.

About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please use the open box to detail your relevant skills and experience and explain how you believe they make you a strong fit for this role

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

Supporting Documents

↗ Documents for Right to Work
↗ Our Values & Behaviours
↗ Privacy Notice
↗ Staff Benefits
↗ Top Tips
↗ Job Description and Person Spec

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