People Services Administrator
| Posting date: | 29 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Clapham Junction |
| Company: | The Gym Group |
| Job type: | Permanent |
| Job reference: | 1457363243 |
Summary
Role - People Services Administrator
Location - Clapham Junction (three days per week in office, two days remote)
Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging.
So, what's stopping you? Apply today and be YOU with us!
What you need to know about us...
The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 250 gyms and counting!
To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all.
We're #1 in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture. We have been recognised as by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams.
We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and GOLD in wellbeing this year.
We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do.
About the role...
As a People Services Administrator, you'll be at the heart of the employee experience at The Gym Group. You'll be the first point of contact for our people and managers, making sure they get clear, timely support across every stage of the employee lifecycle - from onboarding through to offboarding.
This is a hands-on, service-led role where accuracy, pace, and people skills all matter. You'll manage People queries through our case management system, support colleagues with our People systems (including Workday), and make sure our data is accurate and up to date. You'll also work closely with the wider People team to ensure our processes are simple, joined-up, and genuinely helpful.
Most importantly, you'll help take the stress out of People processes - breaking things down, solving problems, and making it easy for our teams to get the support they need.
You'll be responsible for:
About you...
You're someone who enjoys helping others and takes pride in delivering a great service. You're organised, calm under pressure, and comfortable juggling multiple priorities in a fast-paced environment. You've got a great eye for detail but never lose sight of the person behind the process.
You're confident communicating with people at all levels, able to explain things clearly and build trust quickly. You're proactive by nature - you don't just fix problems, you look for better ways of doing things and speak up when you spot them.
You'll bring:
It would be great if you also have:
Need assistance?
If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!
*please note that If we receive a high volume of applications, we may close the role earlier than planned. If you're thinking about applying, we'd encourage you to do so as soon as you're able.
#LI-CJ1
Location - Clapham Junction (three days per week in office, two days remote)
Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging.
So, what's stopping you? Apply today and be YOU with us!
What you need to know about us...
The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 250 gyms and counting!
To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all.
We're #1 in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture. We have been recognised as by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams.
We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and GOLD in wellbeing this year.
We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do.
About the role...
As a People Services Administrator, you'll be at the heart of the employee experience at The Gym Group. You'll be the first point of contact for our people and managers, making sure they get clear, timely support across every stage of the employee lifecycle - from onboarding through to offboarding.
This is a hands-on, service-led role where accuracy, pace, and people skills all matter. You'll manage People queries through our case management system, support colleagues with our People systems (including Workday), and make sure our data is accurate and up to date. You'll also work closely with the wider People team to ensure our processes are simple, joined-up, and genuinely helpful.
Most importantly, you'll help take the stress out of People processes - breaking things down, solving problems, and making it easy for our teams to get the support they need.
You'll be responsible for:
- Acting as the first point of contact for People and People Systems queries via Fresh Service
- Managing and resolving cases in line with agreed service levels
- Supporting the full employee lifecycle, from onboarding to offboarding
- Processing employee changes accurately and on time in Workday
- Managing People dashboards and ensuring actions are followed up
- Responding to reference requests and system access queries
- Supporting employees and managers with day-to-day People questions
- Working closely with the wider People team to deliver a seamless experience
- Spotting opportunities to improve our processes and systems and helping bring those improvements to life
About you...
You're someone who enjoys helping others and takes pride in delivering a great service. You're organised, calm under pressure, and comfortable juggling multiple priorities in a fast-paced environment. You've got a great eye for detail but never lose sight of the person behind the process.
You're confident communicating with people at all levels, able to explain things clearly and build trust quickly. You're proactive by nature - you don't just fix problems, you look for better ways of doing things and speak up when you spot them.
You'll bring:
- Strong attention to detail and the ability to work accurately at pace
- Excellent communication and interpersonal skills
- A positive, service-focused mindset
- Confidence working in a fast-moving, changing environment
- The ability to prioritise, stay organised, and manage a varied workload
- A proactive approach and strong problem-solving skills
- The confidence to support and guide managers when needed
It would be great if you also have:
- Experience working in a People or HR team
- Experience using HR systems (Workday experience is a bonus)
- Experience using a case management system such as Fresh Service
- A degree or CIPD qualification (or equivalent)
- A basic understanding of People processes such as right to work checks and leave types
Need assistance?
If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!
*please note that If we receive a high volume of applications, we may close the role earlier than planned. If you're thinking about applying, we'd encourage you to do so as soon as you're able.
#LI-CJ1
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.