Visitor Services Assistant
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £13.36 per hour |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Colchester, CM1 1QH |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/1113012/153384 |
Summary
Job Description
Healthy outcomes start with positive patient experiences.
- 37.5 hours per week / 5 days in 7
- £13.36 per hour + Sodexo Benefits
- Discounted parking permit
- Holidays
- Location is
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Please take the time to read the attached job description
Job Introduction
Healthy outcomes begin with great patient experiences.
As an Visitor Services Assistantat Sodexo, based in Colchester Hospital,you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.
What you’ll do:
- Provide a professional and welcoming service at the main reception and Welcome Desk, assisting patients, visitors, and staff with enquiries.
- Operate badge access systems and issue visitor passes in line with Trust security policies.
- Handle car parking enquiries, process payments, and assist with PCN (Penalty Charge Notice) administration.
- Accurately process cash transactions for parking fees, reimbursements, and other visitor services in compliance with NHS financial governance.
- Complete daily cash reconciliation, maintain secure storage, and ensure accurate record-keeping for audit purposes. Carry out general office and clerical duties, including data entry, filing, and document handling.
- Respond to Estates and Soft FM requests, escalating issues where necessary.
- Maintain confidentiality and adhere to Information Governance standards at all times.
- Communicate effectively with Sodexo colleagues, ward managers, and service users to ensure smooth service delivery.
- Promote a safe environment by reporting incidents and following health and safety procedures
- To act as first point of contact for enquiries and requests for both Colchester and Ipswich Hospitals and Community Sites
What you bring:
- Confidence using Microsoft Office and other basic IT systems
- A strong team spirit and excellent communication skills
- The ability to stay calm, focused, and organised under pressure
- Previous admin experience is desirable
What we offer:
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications — so don’t wait!
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click hereto read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins.