Account Manager
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £25,000.00 per year |
| Additional salary information: | Up to £25,000 per annum |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | Gloucestershire, GL54 2RZ |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | ORG5842-AM1488631BouAM |
Summary
Join our thriving Manor Cottages Team!
Salary: Up to £25,000 per annum
Days & Hours of Work: Part-time (25 hours, Monday to Saturday) + on-call rota cover
Location: Our lovely Bourton-On-The-Water office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You’ll Do:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
✅ Customer service or customer relations experience
✅ Strong communication and organisation skills
✅ Confidence working independently and as part of a team
✅ IT literacy, especially MS Office
✅ Ability to problem-solve under pressure
⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Manor Cottages ?
Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values. From day one we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.
Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.
Why You’ll Love Working With Us
At Manor Cottages & Sykes, we believe in rewarding our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays with Manor Cottages!
Salary: Up to £25,000 per annum
Days & Hours of Work: Part-time (25 hours, Monday to Saturday) + on-call rota cover
Location: Our lovely Bourton-On-The-Water office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You’ll Do:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
✅ Customer service or customer relations experience
✅ Strong communication and organisation skills
✅ Confidence working independently and as part of a team
✅ IT literacy, especially MS Office
✅ Ability to problem-solve under pressure
⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Manor Cottages ?
Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values. From day one we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.
Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.
Why You’ll Love Working With Us
At Manor Cottages & Sykes, we believe in rewarding our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays with Manor Cottages!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.