Workplace Experience Manager
| Posting date: | 29 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | BS16 1EJ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151869 |
Summary
Workplace Experience Manager
Contract: Professional Services, Production & Technology
Location: Bristol, BS16 1EJ
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and solutions-focused Workplace Experience Manager to support the delivery of brilliant basics on site and ensure an exceptional experience for all customers and stakeholders.
This role plays a key part in maintaining strong operational performance, meeting contractual objectives and strengthening customer relationships through consistent service excellence.
Job Description
We are looking for an individual who brings strong initiative, a can-do attitude, and the confidence to drive continual improvement across all service lines.
With responsibility for key performance indicators, compliance, safety and asset management, this role is central to achieving contract expectations and maintaining high levels of account performance.
Key Responsibilities
Oversee operational performance and drive improvements against all SLA and KPI targets
Manage Health & Safety performance, ensuring all processes, training and reporting standards are met
Support financial reporting, including targeted requirements aligned to contract needs
Ensure statutory compliance across all relevant service lines
Lead asset management activities and support replacement programmes
Engage with internal and external stakeholders to shape best-in-class service strategies
Deliver service excellence, supporting implementation of ISS Key Concepts and Lighthouse initiatives
Promote and embed a strong safety culture, ensuring adherence to risk assessments, safe working procedures and incident reporting processes
Professional and Personal Competencies/Qualifications
Previous Facilities Management and/or management experience
IOSH or NEBOSH qualification preferred
Strong ability to understand customer requirements and convert them into operational solutions
Confident IT skills
Demonstrates integrity and professionalism, aligned to ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity
Self-motivated, energetic and able to take an agile approach in a demanding environment
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: Bristol, BS16 1EJ
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and solutions-focused Workplace Experience Manager to support the delivery of brilliant basics on site and ensure an exceptional experience for all customers and stakeholders.
This role plays a key part in maintaining strong operational performance, meeting contractual objectives and strengthening customer relationships through consistent service excellence.
Job Description
We are looking for an individual who brings strong initiative, a can-do attitude, and the confidence to drive continual improvement across all service lines.
With responsibility for key performance indicators, compliance, safety and asset management, this role is central to achieving contract expectations and maintaining high levels of account performance.
Key Responsibilities
Oversee operational performance and drive improvements against all SLA and KPI targets
Manage Health & Safety performance, ensuring all processes, training and reporting standards are met
Support financial reporting, including targeted requirements aligned to contract needs
Ensure statutory compliance across all relevant service lines
Lead asset management activities and support replacement programmes
Engage with internal and external stakeholders to shape best-in-class service strategies
Deliver service excellence, supporting implementation of ISS Key Concepts and Lighthouse initiatives
Promote and embed a strong safety culture, ensuring adherence to risk assessments, safe working procedures and incident reporting processes
Professional and Personal Competencies/Qualifications
Previous Facilities Management and/or management experience
IOSH or NEBOSH qualification preferred
Strong ability to understand customer requirements and convert them into operational solutions
Confident IT skills
Demonstrates integrity and professionalism, aligned to ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity
Self-motivated, energetic and able to take an agile approach in a demanding environment
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.