GP Receptionist/Administrator
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 21 February 2026 |
| Location: | Hull, HU3 4BB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0900-26-0000 |
Summary
Working collaboratively with the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Maintaining and monitoring the Practice appointments system Assisting patients with their requests face to face,telephone or email for appointments in line with the practice care navigation policy. Process requests for repeat prescriptions in accordance with practice policy. General office duties such as scanning and filing incoming and outgoing post. Clinical Coding inline with the practice protocol and under the direction of the Data Quality & IT Officer/Practice Manager. The employer will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The employee will participate in any training programme implemented by the practice as part of this employment, such training to include. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work The employee will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Recognise peoples needs for alternative methods of communication and respond accordingly.