Support Engineer
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Additional salary information: | Depending on experience |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Polegate, East Sussex |
| Remote working: | On-site only |
| Company: | South Coast Systems |
| Job type: | Permanent |
| Job reference: |
Summary
Support Engineer
South Coast Systems / Dimension Pro
Polegate, East Sussex (Hybrid options available)
About Us
South Coast Systems is a well-established UK technology provider specialising in retail and wholesale solutions for food businesses. We supply and support weighing, labelling and EPOS systems alongside our own in-house software platform, Dimension Pro.
Dimension Pro is a powerful ERP solution used by butchers, farm shops, greengrocers and wholesalers across the UK to manage stock, pricing, allergens, orders, invoicing, reporting and integrations.
We pride ourselves on excellent customer service, long-term client relationships, and practical, real-world solutions.
The Role
We are looking for a Support Engineer to join our growing support team. This is a hands-on role supporting customers with software and hardware issues, installations, upgrades and day-to-day technical queries.
You’ll be a key point of contact for customers, helping them get the most out of Dimension Pro and related systems.
Key Responsibilities
Provide first and second-line technical support via phone, email and remote access
Troubleshoot software, hardware and system integration issues
Support installations, upgrades and configuration of Dimension Pro
Assist customers with day-to-day usage, training and best practices
Log, track and resolve support tickets in line with SLAs
Escalate complex issues to development or senior engineers when required
Contribute to documentation, internal knowledge bases and user guides
Occasionally attend customer sites for installations or support (UK travel)
What We’re Looking For
Essential:
Strong problem-solving skills and attention to detail
Confident communication with customers at all technical levels
Experience in a technical support, IT support or support engineer role
Comfortable supporting Windows-based software
Ability to work independently and as part of a team
Desirable (but not essential):
Experience with ERP, retail, EPOS or business management software
SQL knowledge or database troubleshooting experience
Hardware support experience (scales, printers, peripherals)
Experience supporting food or retail industry systems
What We Offer
Competitive salary (depending on experience)
Friendly, supportive team environment
Training on Dimension Pro and supported systems
Opportunities to grow into senior support, implementation or development roles
Hybrid working options after onboarding
Long-term, stable role within an established company
How to Apply
Please send your CV and a short covering note to:
installations@southcoastsystems.co.uk
If you have any questions about the role, feel free to get in touch.
South Coast Systems / Dimension Pro
Polegate, East Sussex (Hybrid options available)
About Us
South Coast Systems is a well-established UK technology provider specialising in retail and wholesale solutions for food businesses. We supply and support weighing, labelling and EPOS systems alongside our own in-house software platform, Dimension Pro.
Dimension Pro is a powerful ERP solution used by butchers, farm shops, greengrocers and wholesalers across the UK to manage stock, pricing, allergens, orders, invoicing, reporting and integrations.
We pride ourselves on excellent customer service, long-term client relationships, and practical, real-world solutions.
The Role
We are looking for a Support Engineer to join our growing support team. This is a hands-on role supporting customers with software and hardware issues, installations, upgrades and day-to-day technical queries.
You’ll be a key point of contact for customers, helping them get the most out of Dimension Pro and related systems.
Key Responsibilities
Provide first and second-line technical support via phone, email and remote access
Troubleshoot software, hardware and system integration issues
Support installations, upgrades and configuration of Dimension Pro
Assist customers with day-to-day usage, training and best practices
Log, track and resolve support tickets in line with SLAs
Escalate complex issues to development or senior engineers when required
Contribute to documentation, internal knowledge bases and user guides
Occasionally attend customer sites for installations or support (UK travel)
What We’re Looking For
Essential:
Strong problem-solving skills and attention to detail
Confident communication with customers at all technical levels
Experience in a technical support, IT support or support engineer role
Comfortable supporting Windows-based software
Ability to work independently and as part of a team
Desirable (but not essential):
Experience with ERP, retail, EPOS or business management software
SQL knowledge or database troubleshooting experience
Hardware support experience (scales, printers, peripherals)
Experience supporting food or retail industry systems
What We Offer
Competitive salary (depending on experience)
Friendly, supportive team environment
Training on Dimension Pro and supported systems
Opportunities to grow into senior support, implementation or development roles
Hybrid working options after onboarding
Long-term, stable role within an established company
How to Apply
Please send your CV and a short covering note to:
installations@southcoastsystems.co.uk
If you have any questions about the role, feel free to get in touch.