Housing Advisor
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £20.25 to £26.40 per hour |
| Additional salary information: | PAYE: £20.25 per hour • Limited/Umbrella: £26.40 per hour |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Tower Hill, Central London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1684839 |
Summary
Neway International are seeking a Housing Advisor to join our client London Borough of Tower Hamlets.
Location: Tower Hamlets Town Hall
Hours: 35 hours per week (8:30am–5:00pm)
Start Date: 9 February 2026
Work Pattern: Office‑based (hybrid available after 2‑week training)
About the Client
The London Borough of Tower Hamlets delivers high‑quality housing services to residents across the borough. The Housing Services Contact Centre (HSC) is a fast‑paced, customer‑focused environment supporting residents with repairs, leasehold services, rents, estate facilities and general enquiries.
The Role
The Housing Advisor will act as the first point of contact for residents, providing professional, responsive and accurate advice across a wide range of housing services. This role is suited to candidates with strong contact centre experience, particularly those familiar with housing repairs and confident using Northgate.
This is an office‑based role initially, with hybrid working available following a two‑week intensive training programme.
Key Responsibilities
Deliver excellent customer service as the first point of contact for residents.
Handle enquiries relating to repairs, leasehold services, rents, estate facilities and general housing queries.
Use the Northgate system confidently to log, update and manage cases.
Manage resident expectations effectively in a high‑volume environment.
Work collaboratively with internal teams to ensure timely resolution of enquiries.
Maintain accurate records and follow service processes and standards.
Complete mandatory training and adhere to all organisational policies.
Candidate Requirements
Previous contact centre experience, ideally within housing services.
Strong knowledge of housing repairs processes and Northgate system use.
Excellent communication skills and ability to manage high call volumes.
Confident, energetic and able to deliver consistent customer service.
Eligible to work in the UK.
Location: Tower Hamlets Town Hall
Hours: 35 hours per week (8:30am–5:00pm)
Start Date: 9 February 2026
Work Pattern: Office‑based (hybrid available after 2‑week training)
About the Client
The London Borough of Tower Hamlets delivers high‑quality housing services to residents across the borough. The Housing Services Contact Centre (HSC) is a fast‑paced, customer‑focused environment supporting residents with repairs, leasehold services, rents, estate facilities and general enquiries.
The Role
The Housing Advisor will act as the first point of contact for residents, providing professional, responsive and accurate advice across a wide range of housing services. This role is suited to candidates with strong contact centre experience, particularly those familiar with housing repairs and confident using Northgate.
This is an office‑based role initially, with hybrid working available following a two‑week intensive training programme.
Key Responsibilities
Deliver excellent customer service as the first point of contact for residents.
Handle enquiries relating to repairs, leasehold services, rents, estate facilities and general housing queries.
Use the Northgate system confidently to log, update and manage cases.
Manage resident expectations effectively in a high‑volume environment.
Work collaboratively with internal teams to ensure timely resolution of enquiries.
Maintain accurate records and follow service processes and standards.
Complete mandatory training and adhere to all organisational policies.
Candidate Requirements
Previous contact centre experience, ideally within housing services.
Strong knowledge of housing repairs processes and Northgate system use.
Excellent communication skills and ability to manage high call volumes.
Confident, energetic and able to deliver consistent customer service.
Eligible to work in the UK.