Customer Service Advisor
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £30,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | Waltham Forest, London, E4 8TD |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4765142_1769686668 |
Summary
Job Title: Customer Service AdvisorJob Type: Fixed-Term Contract - Up to 16 Weeks (Approx. 3 Months)Full Time
Job Salary: £30,780 per annum (pro‑rata)
Job Location: Osprey House Hub, Waltham Forest
Immediate Start AvailableDue to continued growth, we're looking for a proactive and customer‑focused Customer Service Advisor to join our busy team on a fixed-term contract. If you thrive in a fast-paced environment, enjoy helping customers, and can confidently manage high call volumes, we'd love to hear from you.
About the Role:As a Customer Service Advisor, you will be a key part of our back-office operations, handling a high volume of inbound calls and email enquiries from residents, clients, subcontractors, suppliers, and supervisors.
Your role will involve:
- Scheduling appointments using our MSi system, ensuring operatives and subcontractors are allocated effectively.
- Managing future workloads to ensure Service Level Agreements (SLAs) are consistently met.
- Liaising with residents, offering clear and empathetic support, especially when dealing with complex repairs or service failures.
- Ensuring accurate, timely communication so customers feel informed and confident in the service they receive.
- Maintaining a strong understanding of ongoing repairs to avoid false promises and provide realistic expectations.
This is a role where your organisational skills, attention to detail and calm approach will make a real difference to customer satisfaction.
We're looking for someone who can bring:
- Experience in a customer service, contact centre, housing repairs, or scheduling environment.
- Strong communication skills across both phone and email.
- Confidence working with scheduling or CRM systems (experience with MSi is desirable but not essential).
- The ability to stay composed and solution‑focused when handling challenging or sensitive customer queries.
- A positive, team‑orientated attitude with a commitment to delivering excellent service every time.
What We Offer:
- A competitive salary of £30,780 (pro rata)
- Immediate start
- Supportive team environment
- Opportunity to contribute to a fast‑growing and impactful service
If you're ready to jump into an engaging, fast-paced role where no two days are the same, apply today.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk