Business Support Assistant
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £13.26 to £13.69 per hour |
| Hours: | Full time |
| Closing date: | 17 February 2026 |
| Location: | Canolfan Ty Jenner,Barry |
| Remote working: | On-site only |
| Company: | Vale of Glamorgan Council |
| Job type: | Permanent |
| Job reference: | SS01096 |
Summary
About us
The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams we process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. we provide monthly statistical information, update citizen records and action closures. We assist Team Mangers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for the service to run appropriately
Ambitious - Forward thinking, embracing new ways of working and investing in our future.
Open - Open to different ideas and being accountable for the decisions we take.
Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 4 SCP 5-7 £25,583-£26,403 Pro rata £13.26 £13.69 Per Hour
Main Place of Work: Canolfan Ty Jenner, Barry
Duties to include:
To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government
As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.
About you
You will need:
Experience of working in a busy office and meeting deadlines
Experience of working with computerised information systems
Experience of team working.
Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
Good communication skills
Good interpersonal skills
Ability to manage and retrieve information.
Ability to prioritise workloads and work under pressure
Ability to work in a constantly changing environment.
4 G.C.S.E. English & Mathematics (or equivalent)
Team worker
A commitment to excellence in public services
Commitment to equal opportunities and customer service
Ability to use initiative
self-motivated
Ability to work under pressure and to deadlines
Willingness to undertake training
Ability to drive/travel throughout the Vale or between locations as appropriate
Ability to respond to the changing needs of the post
Additional information
DBS Check Required: No
For Further Information, contact: Kathryn O’Mahoney 01446 725100
Please see attached job description / person specification for further information
The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams we process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. we provide monthly statistical information, update citizen records and action closures. We assist Team Mangers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for the service to run appropriately
Ambitious - Forward thinking, embracing new ways of working and investing in our future.
Open - Open to different ideas and being accountable for the decisions we take.
Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 4 SCP 5-7 £25,583-£26,403 Pro rata £13.26 £13.69 Per Hour
Main Place of Work: Canolfan Ty Jenner, Barry
Duties to include:
To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government
As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.
About you
You will need:
Experience of working in a busy office and meeting deadlines
Experience of working with computerised information systems
Experience of team working.
Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
Good communication skills
Good interpersonal skills
Ability to manage and retrieve information.
Ability to prioritise workloads and work under pressure
Ability to work in a constantly changing environment.
4 G.C.S.E. English & Mathematics (or equivalent)
Team worker
A commitment to excellence in public services
Commitment to equal opportunities and customer service
Ability to use initiative
self-motivated
Ability to work under pressure and to deadlines
Willingness to undertake training
Ability to drive/travel throughout the Vale or between locations as appropriate
Ability to respond to the changing needs of the post
Additional information
DBS Check Required: No
For Further Information, contact: Kathryn O’Mahoney 01446 725100
Please see attached job description / person specification for further information
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.