Parking Services Officer x2
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Trafford, M32 0TH |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75781667 |
Summary
Parking Services Officer x2
Location Trafford Town Hall Stretford
Salary range Band 3, £25,989 - £28,142. Band 4, £28,598 - £31,022
Contract Type 1 x Permanent and 1 x fixed term (12 months) secondment option will be considered
Working Pattern Full time
Working hours - 36.25 per week
The role will be primarily based at Trafford Town Hall (Stretford) and may require ad-hoc visits to the One Trafford Depot (Wythenshawe) and visits to Trafford Council operated car parks.
Application deadline 15 February 2026
Interview type 10 minute presentation and in person panel interview
About the Role
We have an exciting opportunity to join our Parking Services Team in a key supporting role. Reporting to the Parking and Traffic Manager and oversight from our Senior Parking Officers, you will help with the day-to-day administration and coordination of parking services. This will include parking and Moving Traffic Enforcement, processing and monitoring permit applications and parking suspensions and dispensations.
Working closely with colleagues, you will contribute to our frontline service by assisting by helping manage customer and stakeholder enquiries contributing to improving the satisfaction of all of our service users.
A typical day may include talking to customers or responding to enquiries over email to assist in troubleshooting to ensure the smooth delivery of parking services. You may be required to provide accurate and timely administration for adjudication, Court and bailiff processes, as well as responding to related queries.
You will assist the team by visiting our facilities and reporting on any improvements to help maintain and improve our offer.
About you
You will have strong customer service and communication skills, with the ability to work effectively with internal teams, private businesses and members of the public. You should be comfortable managing your own workload, supporting colleagues as needed and have the ability to understand and share information to help resolve issues effectively.
You will be a champion for improving customer experience and would benefit from working within a customer-focused environment. You will be able to follow established procedures confidently while helping to identify ways we can continue to improve how we work.
An understanding of Local Council functions and Civil Parking Enforcement functions (under the Traffic Management Act 2008) would be beneficial, however this can be learnt whilst in role.
Your approach will reflect our EPIC values: a commitment to learning and improving to achieve effective outcomes; respecting and valuing others’ contributions; taking responsibility for your actions and learning from mistakes; and being proactive in solving problems and adapting your approach to make a positive difference.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
You will have flexibility in terms of hybrid working at home and in the office.
You will be required to drive in this role.
Contact Details
For further information on the role please contact the following officers and we can arrange a discussion, or provide further detail on the opportunities the role offers:
Andrew.Pearson@trafford.gov.uk
James.Lomax@trafford.gov.uk
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs) https://www.greater.jobs/content/13073/why-join-team-trafford---rewards-and-benefits--1-
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
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Supporting Documents
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