Customer Support Officer
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £14.88 per hour |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Maidstone, Kent, ME15 6AA |
| Remote working: | On-site only |
| Company: | New Appointments Group Ltd |
| Job type: | Temporary |
| Job reference: | 89208_1769614734 |
Summary
We are working with a client in Maidstone who are looking to fill a role within their Customer Support team on a temporary basis for 6 months. The role is a customer service role with call handling. There is also an element of administration within the role as well. We are looking for friendly individuals with excellent customer service skills.
The duties fr the role will be as follows;
Customer Engagement
- Provide a first point of contact function for internal and external customers, ensuring their experience is a positive one and all needs are met.
- Manage and maintain a welcoming reception and post room area.
- Receive, screen and direct telephone calls through the central switchboard system, ensuring that this is carried out following the correct procedure.
- Provide advice and guidance to customers on the processes and protocols on the wide range of administrative functions that CEST support.
Admin Support
- Organising hospitality for meetings, events and seminars on behalf of the Service.
- Receipt and distribution of any post and parcels through reception as well as maintaining a post log.
- Manage and maintain stationery and refreshments stock levels.
- Undertake any other administrative duties specific to job role e.g. Printing/binding/any ad hoc admin requests.
- Cover general office admin and reception/switchboard functions
We are looking for someone with excellent communication skills both verbal and written, strong organisational skills to manage multiple tasks and strong MS office skills as you will be using Microsoft products.
This role is fully office based and pays up to £14.88ph
The hours of work are Monday to Friday 9am - 5pm
Benefits of joining our temps team:
*Weekly pay on a Friday - smooth payment process
*Working with committed and highly experienced recruitment consultant
*CV's in Word Format
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on www.newappointmentsgroup.co.uk or LinkedIn, Facebook, Instagram and x@nagrecruitment
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.