Care Navigator
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £30,000.00 per year |
| Additional salary information: | £30000.00 a year |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | London, WC2B 4PJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3454-26-0000 |
Summary
1. Job Summary The Care Navigator plays a key role in ensuring patients receive timely, safe, and appropriate access to healthcare at Kings College London NHS Health Centre. This position focuses on managing online consultation workflows, completing nonclinical triage, and directing patients to the most suitable clinician or service. The Care Navigator will also provide efficient administrative support to maintain smooth practice operations. This role requires excellent communication skills, attention to detail, the ability to work within clinical protocols, and a strong commitment to patientcentred care.2. Key ResponsibilitiesA. Online Consultation Management Monitor incoming patient online consultations throughout the day using the practices approved digital platforms (e.g., eConsult/AccuRx or similar). Review and categorise submissions based on the practices nonclinical triage protocols. Allocate consultations to the appropriate clinician, service, or care pathway, ensuring urgent requests are escalated promptly. Identify administrative vs. clinical requests and process accordingly. Ensure accurate and thorough documentation on the clinical system (EMIS/TPP or equivalent).B. NonClinical Triage & Care Navigation Support patients to access the right care at the right time by signposting to clinicians, community services, selfcare resources, or NHS-wide pathways as appropriate. Follow established protocols to assess urgency and route queries appropriately. Provide patients with clear, supportive written and verbal information. Liaise with clinicians when clarification or clinical oversight is required. Help reduce demand on GP appointments by confidently navigating patients to alternative services when suitable.C. Administrative Duties Complete general back-office administration including: Processing clinical correspondence Managing tasks and workflow queues Updating patient records Scanning, coding, and filing documents accurately Support reception and frontofhouse staff when required, including telephone and deskbased duties. Assist with registration processes, appointment booking, and patient communications. Handle sensitive patient information with confidentiality and GDPR compliance.3. Communication & Patient Support Communicate effectively with patients, clinicians, and external services. Provide compassionate, professional customer service both digitally and in person. Address patient queries, concerns, or access issues in a calm, problemsolving manner. Promote digital literacy by helping patients use online services.4. Professional Development Participate in ongoing training including triage, safeguarding, digital tools, and care navigation frameworks. Engage in regular performance reviews and reflective practice. Maintain uptodate knowledge of NHS pathways and local services.5. Person SpecificationEssential Strong communication skills (written and verbal). Ability to work systematically and manage multiple tasks. Confidence using digital platforms and clinical systems (training provided). Ability to follow protocols and make safe, consistent decisions. Commitment to highquality patient care. Attention to detail and accurate recordkeeping. Ability to maintain confidentiality and professionalism.Desirable Experience in a GP practice, NHS environment, or patientfacing role. Familiarity with online consultation systems. Understanding of primary care pathways and NHS services. Administrative or call-handling experience.6. Values & Behaviours The postholder is expected to demonstrate: compassion and respect for diverse patient populations willingness to learn and adapt teamwork and collaboration proactive problem-solving a patient-first approach