Booking Agent
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £26,278 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | G5 8JH |
| Remote working: | On-site only |
| Company: | Arnold Clark Automobiles ltd |
| Job type: | Permanent |
| Job reference: | 23967 |
Summary
We’re recruiting for Booking Agents to join our Aftersales Contact Centre in Glasgow.
Why choose us?
Basic salary of £26,278 with OTE of £32,000
No late nights or unsociable hours
33 days’ annual leave with room to grow
Generous retail discounts
Maternity and paternity packages
Opportunities to continue training and progression
Private healthcare
Life assurance
Clearly defined targets – and there aren’t many!
Hours
Full time: 40 hours across Monday – Friday and every third Saturday 9am – 1pm
Location
Kilbirnie Street, Glasgow. Plenty of free onsite parking available!
About the role
You’ll be our customers’ first port of call when they need an appointment for servicing, MOTs or repairs in our network of garages. Our contact centre is primarily inbound, and you’ll offer various add-ons which help our customers keep their cars operating as they should. We occasionally call customers just as a reminder that they are due a service or MOT, and to offer a booking. We don’t believe in a hard sell, and customers are usually thankful for the reminder.
Day-to-day duties
Handling customer bookings by phone, WhatsApp and web
Offering customers convenient options while their car is with us, like courtesy cars or a collection service
Monitoring branch diaries to check for alternative booking solutions if a customer’s usual branch is busy
Upselling routine maintenance like timing belts or coolant changes as per manufacturer guidelines
Accurately recording customer information and updates and maintaining records of conversations and actions
Essential skills
You’ll be able to look after our customers at the same time as you look after our business
A passion to learn our systems and processes, although we make them as straightforward as possible
Confidence in handling challenging situations – some of the customers you speak to may not have had the best experience before speaking to you, and we need you to leave a positive lasting impression
We don’t mind if you’ve had no previous customer service or contact centre experience – we’ve got a fantastic training team and support network. But if you do already have experience, you’ll be set to hit some seriously impressive bonus and commission payments each month.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Why choose us?
Basic salary of £26,278 with OTE of £32,000
No late nights or unsociable hours
33 days’ annual leave with room to grow
Generous retail discounts
Maternity and paternity packages
Opportunities to continue training and progression
Private healthcare
Life assurance
Clearly defined targets – and there aren’t many!
Hours
Full time: 40 hours across Monday – Friday and every third Saturday 9am – 1pm
Location
Kilbirnie Street, Glasgow. Plenty of free onsite parking available!
About the role
You’ll be our customers’ first port of call when they need an appointment for servicing, MOTs or repairs in our network of garages. Our contact centre is primarily inbound, and you’ll offer various add-ons which help our customers keep their cars operating as they should. We occasionally call customers just as a reminder that they are due a service or MOT, and to offer a booking. We don’t believe in a hard sell, and customers are usually thankful for the reminder.
Day-to-day duties
Handling customer bookings by phone, WhatsApp and web
Offering customers convenient options while their car is with us, like courtesy cars or a collection service
Monitoring branch diaries to check for alternative booking solutions if a customer’s usual branch is busy
Upselling routine maintenance like timing belts or coolant changes as per manufacturer guidelines
Accurately recording customer information and updates and maintaining records of conversations and actions
Essential skills
You’ll be able to look after our customers at the same time as you look after our business
A passion to learn our systems and processes, although we make them as straightforward as possible
Confidence in handling challenging situations – some of the customers you speak to may not have had the best experience before speaking to you, and we need you to leave a positive lasting impression
We don’t mind if you’ve had no previous customer service or contact centre experience – we’ve got a fantastic training team and support network. But if you do already have experience, you’ll be set to hit some seriously impressive bonus and commission payments each month.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.