Helpdesk Administrator (5950)
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £25,000.00 to £27,000.00 per year |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Motherwell, North Lanarkshire |
| Remote working: | On-site only |
| Company: | Murray Recruitment |
| Job type: | Permanent |
| Job reference: | 5950 |
Summary
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in North Lanarkshire.
Role Overview:
This is an excellent opportunity to join a fast-paced and established Building Services company as a Helpdesk Administrator. The successful candidate will be responsible for supporting the operational team by managing documentation and coordinating works from start to finish, ensuring a high level of customer service throughout.
Key Responsibilities:
Handling incoming calls and queries from clients
Logging new jobs and planning works effectively
Coordinating jobs from inception to completion
Sending quotes and following up as required
Updating internal systems with job reports and associated costs
Raising and issuing invoices for completed works
Providing accurate financial and operational reports
Delivering outstanding customer service at all stages
Managing all document control and administrative processes efficiently
Skills & Experience:
Previous experience in administration and customer service is essential
Proficient in Microsoft Word, Excel and Outlook
Experience using Coins software is desirable
Excellent communication and organisational skills
Ability to manage a varied workload and work independently
Offering:
Salary: Competitive and dependent on experience
Monday to Thursday 08:30 – 17:00, Friday 08:30 – 16:30 (1-hour lunch break)
Holidays: 30 days per annum including bank holidays
Pension scheme
Permanent, full-time position within a supportive and dynamic team
Role Overview:
This is an excellent opportunity to join a fast-paced and established Building Services company as a Helpdesk Administrator. The successful candidate will be responsible for supporting the operational team by managing documentation and coordinating works from start to finish, ensuring a high level of customer service throughout.
Key Responsibilities:
Handling incoming calls and queries from clients
Logging new jobs and planning works effectively
Coordinating jobs from inception to completion
Sending quotes and following up as required
Updating internal systems with job reports and associated costs
Raising and issuing invoices for completed works
Providing accurate financial and operational reports
Delivering outstanding customer service at all stages
Managing all document control and administrative processes efficiently
Skills & Experience:
Previous experience in administration and customer service is essential
Proficient in Microsoft Word, Excel and Outlook
Experience using Coins software is desirable
Excellent communication and organisational skills
Ability to manage a varied workload and work independently
Offering:
Salary: Competitive and dependent on experience
Monday to Thursday 08:30 – 17:00, Friday 08:30 – 16:30 (1-hour lunch break)
Holidays: 30 days per annum including bank holidays
Pension scheme
Permanent, full-time position within a supportive and dynamic team