Deputy Academic Services Manager, Full time
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £37,186 to £40,820 per year |
| Additional salary information: | inclusive of London Weighting Allowance |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | Roehampton, South West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Roehampton |
| Job type: | Permanent |
| Job reference: | RU04999 |
Summary
Key responsibilities will include:
• The line management, development and support of a team of Programme
Administrators to ensure the effective delivery of administrative support to a
suite of programmes.
• Providing excellent customer service, handling enquiries relating to academic
programmes, maintaining in depth knowledge of the University’s Academic
Regulations and offering relevant advice and guidance to staff, students and
other stakeholders.
• Assisting the Academic Services Manager in all matters relating to the
interface with other areas of the University administration and the operational
aspects of compliance.
• Ensuring the provision of an effective first-line enquiries and support service for
students, staff and external contacts through face-to-face, email and telephone
communication, that also refers students to appropriate sources of support
The successful candidate will have skills and experience in:
• A service-oriented approach and the ability to instil service values in others
• A thorough understanding of the student related academic cycle in higher
education and related administrative processes
• An ability to work collaboratively with colleagues in different areas of the
University and collaborative partners towards common goals
• Relevant experience of working in the HE sector.
• The line management, development and support of a team of Programme
Administrators to ensure the effective delivery of administrative support to a
suite of programmes.
• Providing excellent customer service, handling enquiries relating to academic
programmes, maintaining in depth knowledge of the University’s Academic
Regulations and offering relevant advice and guidance to staff, students and
other stakeholders.
• Assisting the Academic Services Manager in all matters relating to the
interface with other areas of the University administration and the operational
aspects of compliance.
• Ensuring the provision of an effective first-line enquiries and support service for
students, staff and external contacts through face-to-face, email and telephone
communication, that also refers students to appropriate sources of support
The successful candidate will have skills and experience in:
• A service-oriented approach and the ability to instil service values in others
• A thorough understanding of the student related academic cycle in higher
education and related administrative processes
• An ability to work collaboratively with colleagues in different areas of the
University and collaborative partners towards common goals
• Relevant experience of working in the HE sector.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.