Supported Housing Officer
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £31,242 per year |
| Additional salary information: | 31242 |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Leeds |
| Remote working: | On-site only |
| Company: | Nacro |
| Job type: | Permanent |
| Job reference: | Leeds |
Summary
Supported Housing Officer
Job type – Full - Permanent
Salary - £31,242 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – Leeds
Covering Yorkshire and Humber
Enhanced DBS check required
This is a new and exciting role at Nacro within our Performance and Housing Management Team. We’re seeking an experienced housing professional to lead housing management across a supported housing patch, ensuring excellent service delivery while supporting vulnerable residents and working closely with operational and support teams
Key Responsibilities
Lead and deliver a comprehensive housing management service for supported housing properties
Act as the main housing management lead for your patch, working collaboratively with area teams
Manage rent accounts, including arrears, former tenant arrears and credits
Take proactive action on rent arrears in line with income collection and debt management policies
Work closely with Housing Benefit teams to ensure correct payments are in place
Support residents with payment arrangements, money management and understanding their charges
Liaise with internal colleagues and external stakeholders, including local authorities and partners
Legal Duties
Prepare and issue notices, witness statements and court documentation
Represent Nacro at court when required
Manage income recovery from start to end of the legal process
Support legal action to end tenancies where appropriate, ensuring all evidence is in place
Work with support teams to gather documentation and guide staff through legal requirements
Liaise with leasing, property and operational teams when properties are being handed back or recovered
Tenancy Support
Ensure tenancy and licence conditions are clearly understood and consistently enforced
Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings
Support teams with correct tenancy sign-up processes, including digital documentation
Provide guidance on tenancy breaches and appropriate interventions
Support prevention and early intervention for low-level anti-social behaviour
Work closely with ASB and Legal Advisors on more complex cases
Deliver training and induction support to new staff on housing management responsibilities
Estate Management & Property Standards
Support teams to meet property standards and compliance requirements
Provide training and guidance on repairs reporting, health and safety checks and documentation
Identify property condition issues during visits and escalate where required
Liaise with Property Services on repairs, surveys and compliance concerns
Support teams during Exempt Accommodation reviews or local authority inspections
Assist with service charge understanding, recovery and estate-related services
About You
Experience in housing management within social or supported housing
Strong working knowledge of Housing Law and tenancy enforcement
Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation
Proven ability to maximise income and minimise arrears
Confident communicator with experience in multi-agency and partnership working
Willingness to travel across a wide geographical area (vehicle preferred)
Why Join Nacro?
At Nacro, you’ll be part of a mission-led organisation committed to social justice and supporting people to build safer, more stable futures. This role offers the chance to shape a new post, influence best practice, and make a tangible difference in communities across the region.
For further information about the role, pleased click here.
For further information about Nacro’s benefits, please click here.
If you're ready to take on a role that’s both challenging and rewarding, and if you’re committed to social justice and making a positive impact, we want to hear from you.
Job type – Full - Permanent
Salary - £31,242 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – Leeds
Covering Yorkshire and Humber
Enhanced DBS check required
This is a new and exciting role at Nacro within our Performance and Housing Management Team. We’re seeking an experienced housing professional to lead housing management across a supported housing patch, ensuring excellent service delivery while supporting vulnerable residents and working closely with operational and support teams
Key Responsibilities
Lead and deliver a comprehensive housing management service for supported housing properties
Act as the main housing management lead for your patch, working collaboratively with area teams
Manage rent accounts, including arrears, former tenant arrears and credits
Take proactive action on rent arrears in line with income collection and debt management policies
Work closely with Housing Benefit teams to ensure correct payments are in place
Support residents with payment arrangements, money management and understanding their charges
Liaise with internal colleagues and external stakeholders, including local authorities and partners
Legal Duties
Prepare and issue notices, witness statements and court documentation
Represent Nacro at court when required
Manage income recovery from start to end of the legal process
Support legal action to end tenancies where appropriate, ensuring all evidence is in place
Work with support teams to gather documentation and guide staff through legal requirements
Liaise with leasing, property and operational teams when properties are being handed back or recovered
Tenancy Support
Ensure tenancy and licence conditions are clearly understood and consistently enforced
Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings
Support teams with correct tenancy sign-up processes, including digital documentation
Provide guidance on tenancy breaches and appropriate interventions
Support prevention and early intervention for low-level anti-social behaviour
Work closely with ASB and Legal Advisors on more complex cases
Deliver training and induction support to new staff on housing management responsibilities
Estate Management & Property Standards
Support teams to meet property standards and compliance requirements
Provide training and guidance on repairs reporting, health and safety checks and documentation
Identify property condition issues during visits and escalate where required
Liaise with Property Services on repairs, surveys and compliance concerns
Support teams during Exempt Accommodation reviews or local authority inspections
Assist with service charge understanding, recovery and estate-related services
About You
Experience in housing management within social or supported housing
Strong working knowledge of Housing Law and tenancy enforcement
Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation
Proven ability to maximise income and minimise arrears
Confident communicator with experience in multi-agency and partnership working
Willingness to travel across a wide geographical area (vehicle preferred)
Why Join Nacro?
At Nacro, you’ll be part of a mission-led organisation committed to social justice and supporting people to build safer, more stable futures. This role offers the chance to shape a new post, influence best practice, and make a tangible difference in communities across the region.
For further information about the role, pleased click here.
For further information about Nacro’s benefits, please click here.
If you're ready to take on a role that’s both challenging and rewarding, and if you’re committed to social justice and making a positive impact, we want to hear from you.
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