Band 3 Acute Oncology Telephone Triage Support Worker | Royal Free London NHS Foundation Trust
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | London, NW3 2QG |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7680246/391-RFL-7680246 |
Summary
The Acute Oncology Service at the Royal Free London provides urgent advice and care to unwell cancer patients experiencing side effects from their disease and treatment.
The acute oncology team is a friendly and welcoming team who work closely and have good relationships with a wide range of departments across the trust including both inpatient and outpatient clinical settings.
The team is looking to expand with a healthcare assistant or healthcare support worker to work closely with the Acute Oncology Advanced Nurse Practitioners.
We work in close contact with the patient flow team who provide a 24 hour access to the trust as well as the oncology outpatient and emergency departments.
As an innovative and forward-thinking team we are always looking to improve operations for the benefit of our patients and colleagues so welcome and new and exciting ideas.
We promote a healthy work-life balance and understand that cancer care is a challenging field and our friendly team work closely together to adopt a supportive culture. The trust also offers free and confidential counselling support and discounted onsite treatments from our complimentary therapy team.
We are dedicated to our staff development and invest in your career development with access to further education and training opportunities for your progression.
1.1 Provide 24/7 telephone helpline service to enable patients to access expert advice and management with the side effects of their treatments.
1.2 Communicate with patients and/or their carers regarding their care management dealing with highly sensitive information requiring sympathy and reassurance and where there are often barriers to understanding.
1.3 Assess patient provided information and provide appropriate and safe advice on a range of clinical issues.
1.4 Make clinical judgements from caller information, evaluating alternative courses of action.
1.5 Organise workload to ensure all calls are answered in a timely manner.
1.6 Ensure that all computerised records are accurate and kept up to date.
1.7 Liaise with the multi-disciplinary team with respect to the management of the critically ill patient.
1.8 Ensure effective communication between patients, their families and the healthcare team in order to maintain continuity of care and that appropriate and consistent information is conveyed to patients and their families.
1.9 Ensure effective and timely communications with the Acute Oncology Management teams at local hospitals is maintained.
1.10 Maintain links with specialist nurses and with GPs and nursing teams in the community to ensure continuity of care.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Therapy Services has a high profile within the Trust, being firmly committed to quality improvement, audit, service evaluation and improvement. We undertake yearly presentations of our achievements for the year; undertaking PDSA and QI projects to ensure we are delivering the most effective, safe and high quality service.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
This advert closes on Tuesday 10 Feb 2026