Support Service Assistant
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Part time |
| Closing date: | 26 February 2026 |
| Location: | M11 3TQ |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Being There |
| Job type: | Permanent |
| Job reference: |
Summary
Support Service Assistant
Contract: Permanent
Base: Post holder will be expected to travel locally and to any Being There office as required.
Salary: £12.60 per hour + mileage allowance
Hours: Minimum 6 hours a week up to 21 hrs when covering
Key Responsibilities:
To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill.
Main Duties:
- To provide cover at any of the 5 Being There branches
- To take client referrals and liaise with relevant health, social service and voluntary services staff
- To attend and assist at social groups, excursions and support meetings at any branch as required
- To arrange client transport for medical appointments
- To attend client support group
- To ensure ongoing support for clients
- To record accurate details of each contact with clients always maintaining confidentiality
- To deal with mail, correspondence and office paperwork as agreed with branch managers
- To answer telephones and take messages as necessary
- To collate orders for stationery for all branches
- To drive clients to and from medical appointments and social events when no volunteer is available
- To assist with print distributions, local promotions, presentations and publicity as required
- To answer telephones and take messages as necessary
Accountable to: Chief Executive Officer
Person Specification:
We only consider inviting to interview people who show that they possess the required experience, skills and personal attributes, as outlined in the table below. When completing your application, please use examples from your professional and personal life to illustrate how you fulfil all the criteria to be assessed at application stage.
Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member.
Description:
- Relevant work experience in a similar role, preferably in the community or voluntary sector
- Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator
- Attend social groups when covering
- Drive clients to appointments when no volunteers are available
- Answer the telephone and take messages
- Deal with mail, correspondence and office paperwork as agreed with branch managers
- Ability to communicate effectively with a wide range of people through a variety of different methods.
- Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records.
- Skilled in building and maintain relationships with a wide range of stakeholders.
How to Apply
If you would like to discuss the job before applying, contact Rosalyn Cooper, Finance Manager, r.cooper@beingthere.org.uk
Applications must be submitted using our application form, CV’s will not be accepted. Please email info@beingthere.org.uk
Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting.
We will be actively interviewing for this post. Interviews will be held in person, venue to be confirmed but will be in Manchester.
The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage.
Contract: Permanent
Base: Post holder will be expected to travel locally and to any Being There office as required.
Salary: £12.60 per hour + mileage allowance
Hours: Minimum 6 hours a week up to 21 hrs when covering
Key Responsibilities:
To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill.
Main Duties:
- To provide cover at any of the 5 Being There branches
- To take client referrals and liaise with relevant health, social service and voluntary services staff
- To attend and assist at social groups, excursions and support meetings at any branch as required
- To arrange client transport for medical appointments
- To attend client support group
- To ensure ongoing support for clients
- To record accurate details of each contact with clients always maintaining confidentiality
- To deal with mail, correspondence and office paperwork as agreed with branch managers
- To answer telephones and take messages as necessary
- To collate orders for stationery for all branches
- To drive clients to and from medical appointments and social events when no volunteer is available
- To assist with print distributions, local promotions, presentations and publicity as required
- To answer telephones and take messages as necessary
Accountable to: Chief Executive Officer
Person Specification:
We only consider inviting to interview people who show that they possess the required experience, skills and personal attributes, as outlined in the table below. When completing your application, please use examples from your professional and personal life to illustrate how you fulfil all the criteria to be assessed at application stage.
Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member.
Description:
- Relevant work experience in a similar role, preferably in the community or voluntary sector
- Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator
- Attend social groups when covering
- Drive clients to appointments when no volunteers are available
- Answer the telephone and take messages
- Deal with mail, correspondence and office paperwork as agreed with branch managers
- Ability to communicate effectively with a wide range of people through a variety of different methods.
- Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records.
- Skilled in building and maintain relationships with a wide range of stakeholders.
How to Apply
If you would like to discuss the job before applying, contact Rosalyn Cooper, Finance Manager, r.cooper@beingthere.org.uk
Applications must be submitted using our application form, CV’s will not be accepted. Please email info@beingthere.org.uk
Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting.
We will be actively interviewing for this post. Interviews will be held in person, venue to be confirmed but will be in Manchester.
The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.