PCN Coordinator
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Braintree, CM7 3HP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | W0061-26-0001 |
Summary
PCN ADMINISTRATOR/NETWORK COORDINATOR MAIN DUTIES OF THE ROLE The main duties of the role include: Diarising and administrating/minuting PCN Clinical Learning meetings Managing Protected Learning Time events and organising PCN-wide training as delegated by Assistant BM Ensuring action log items are progressed Supporting the induction of new members of staff Ensure all PCN clinical and non-clinical staff have correct rotas entered on SystmOne and that these rotas are maintained correctly to ensure auditing is viable Compiling newsletters and PCN-wide communications Compiling reports and audits Compiling impact and investment fund searches Ensuring distribution lists are kept up to date To communicate risks and issues Monitoring relevant DES workstreams and completing a monthly tracker when necessary Responding to patient enquiries Sending referrals for PCN/ EA workload Care Co-ordinator main duties include: Work with all primary care professionals within the PCN to support patients with appointments, advice and general queries. Work closely and in partnership with the clinical and non clinical teams and a host of other professionals Support the clinical director and member practices in the delivery of the DES specifications, issued by NHS England Provide coordination and navigation with the aid of digital tools for people and their carers across health and care services SKILLS, EXPERIENCE AND ATTRIBUTES Excellent communication skills, both written, over the phone and face-to-face Excellent use of the Microsoft Office package A positive and can-do attitude Proactive and able to work independently The ability to work to deadlines calmly Flexible Detail orientated Resilient The ability to organise competing priorities Whilst the experience of working in a health care setting will, of course, help, it's not essential. JOB RESPONSIBILITIES PCN practice initiatives PCN and Practice Websites ensure information PCN and practice wide is kept up to date. To develop and maintain an in-depth understanding of the PCN digital infrastructure. To develop and implement digital transformation bids To ensure all staff receive training on the digital tools within the PCN To ensure the induction of all new members of staff receive training and resources on tools available To remain up to date with the national and local PCN guidance. Oversee and monitor telephony data across PCN and review data with member practices and collaboratively build a plan of action covering following 8 metrics: Call Volumes Wait before call abandoned Calls abandoned Call back requested Time taken to answer calls Missed call volumes Call backs made Average call length time Arrange meetings with the ARRS teams/leads for, Clinical Pharmacists, Paramedics, Social Prescribers, and Care Coordinator. Discuss, agree and create Standard Operating Procedures for ARRS staff (SOPS). SOPS to be signed off at Board and a review date to be agreed (would suggest every 3 years unless significant changes occur for example within the DES). PCN Hub Administration Enhanced Service Returns Ensure SystmOne coding is accurately entered to enable practices to retrieve Enhanced Service claims. General Hub Duties Daily point of call for staff working within the Hub. Signposting as appropriate. One off or long term admin tasks/duties delegated by Business Manager or her Assistant. Patient Initiatives Liaise and work with First Stop project organising local ICT lessons and digital equipment which can be loaned to patients. Tackling digital exclusions and patient access for patients with learning difficulties and health conditions ensuring PCN compliance and assisting PMs within member practices. INT Leadership Group Be key communicator with Mid Alliance INT regarding integration with secondary care required under DES alongside PCN INT Lead.