Receptionist
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | £23,874.98 per year |
| Additional salary information: | £23874.98 a year |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | Sheffield, S9 5DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3466-26-0005 |
Summary
Job Purpose To act as the first point of contact for patients, families and service users in a clinical environment. To provide an efficient and effective reception and administrative service within a primary care setting. General Requirements As part of a busy reception team, you will be the first point of contact for patients, service users, families and visitors, either face to face or via the telephone. You will use appropriate communication skills to support access to services and the booking of appointments. Principal Duties and ResponsibilitiesReception and Patient Services Operate the services telephone and appointment booking systems. Act as front-of-house, meeting and greeting patients and visitors. Book appointments, take and record messages, and respond to telephone enquiries. Process new and temporary patient registrations. Take and record messages for clinical staff, including home visit requests and medical advice. Deal with incoming telephone calls appropriately, including booking appointments or referring for clinical advice. Respond appropriately to verbal complaints and escalate unresolved issues to management. Administrative Duties Carry out clerical duties including scanning, filing, faxing and photocopying. Open and process incoming post, scanning documents into SystmOne where required and logging episodes correctly. Provide administrative support for data quality. Assist with the daily production of prescriptions, nomads and repeat dispensing. Process and acknowledge receipt of patient monies when required. Act upon GP requests to follow up patients, liaising with other agencies, secondary care, patients, families and carers. Teamworking and Support Work effectively as part of the reception team and wider practice team. Communicate effectively using email, meetings and other appropriate methods. Assist the Support Manager and practice staff with the induction of new or temporary reception staff. Provide cover and support across other Primary Care Sheffield sites as required. Act as a chaperone for clinicians when requested. Environment and Facilities Maintain reception, waiting and consultation areas, including leaflets and posters. Report faults, equipment failures and building maintenance issues to the Support Manager. Be responsible for opening and securing the premises when required. Confidentiality Maintain strict confidentiality at all times in relation to patient, staff and business information. Ensure information is only shared with authorised individuals in accordance with practice policies and data protection legislation. Respect patient privacy and dignity in all interactions. Health and Safety The post-holder is responsible for promoting and maintaining health, safety and infection control standards, including: Adhering to health and safety and infection control policies and procedures. Identifying, reporting and managing risks and hazards promptly. Maintaining clean, tidy and safe work areas. Using personal security systems appropriately. Participating in mandatory infection control training (minimum annually). Demonstrating due regard for safeguarding children and vulnerable adults. Equality and Diversity The post-holder will: Promote equality, diversity and human rights in line with legislation and practice policies. Treat patients, carers and colleagues with dignity, respect and fairness. Act in a non-judgemental, welcoming and inclusive manner at all times. Personal and Professional Development Participate in an annual performance development review (PDR). Take responsibility for own learning, development and performance. Maintain records of personal and professional development. Support and share learning with colleagues where appropriate. Quality The post-holder will: Maintain high standards of quality within the practice. Identify and report quality or risk issues. Take accountability for own performance and actions. Contribute to service improvement and effective team working. Manage time, workload and resources effectively. General This job description is not exhaustive and may be reviewed and amended in line with service needs. The post-holder will be expected to undertake any reasonable duties consistent with the role.