Maintenance & Repairs Admin Coordinator
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | £27,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | Luton, Bedfordshire, LU3 4BU |
| Company: | Daniel Owen Ltd |
| Job type: | Permanent |
| Job reference: | SQRDMRAC_1769512777 |
Summary
Maintenance & Repairs Admin Coordinator
Property Services
Hours: 37 hours per week (full-time)
Salary: £28,000 per annum
Based in Luton
About the Role
We're looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services.
You'll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You'll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements - including Awaab's Law.
This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively.
What You'll Be Doing
- Acting as the main point of contact for repairs, voids, and maintenance enquiries
- Coordinating reactive repairs, planned works, and compliance activities
- Logging and managing work orders using internal IT systems
- Liaising with customers, contractors, operatives, and inspectors
- Monitoring progress, prioritising tasks, and maintaining accurate records
- Supporting health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab's Law)
- Delivering excellent customer service across phone, email, and online portals
- Supporting the Team Leader with scheduling, reporting, and administration
- Gathering and responding to customer satisfaction feedback
- Contributing ideas to improve efficiency, quality, and service delivery
You'll bring:
- A strong customer-focused approach with excellent communication skills
- The ability to manage multiple priorities and work to deadlines
- Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
- A good understanding of property maintenance processes
- Awareness of health & safety and compliance requirements
- A proactive, problem-solving mindset and a willingness to go the extra mile
Essential Criteria
- GCSEs (or equivalent) in English and Maths
- Experience in an administration or coordination role within property services
- Strong organisational and planning skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team in a fast-paced environment
Desirable:
- Knowledge of housing or property maintenance regulations
- Experience delivering service improvements
- Understanding of building maintenance tasks and timescales