Customer Service Adviser (Info Point)
| Posting date: | 27 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | BS16 1QY |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University West of England |
| Job type: | Temporary |
| Job reference: | R09081 |
Summary
The Student and Campus Life Service provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of academic, emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.
Frequency will vary due to business needs and will involve suitable notice. Hours will cover 08.30 – 17.00, therefore your hours will either be 08.30-16.30 or 09.00-17.00. On occasion you may be required to work from 08.00 – 16.00 with suitable notice. Work patterns to be discussed at interview.
Working across multiple sites provides an excellent opportunity to enrich your staff experience including your knowledge of a wide range of campus cultures by collaboration and networking with students, colleagues within the team and across the wider university.
You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate.
About you
The role requires knowledge of a wide range of subjects and so, the ability to learn and absorb knowledge quickly and to communicate this effectively in writing, over the phone and in person are essential skills for this role. The variety of questions received means that no two days are the same.
You will have a can-do attitude and foster this amongst colleagues and be able to respond positively to rapidly changing situations. You will be resilient and able to deal with challenging situations. You will also be required to provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks. It will be essential to have good IT skills and be digitally capable in a range of systems and processes. Attention to detail is also a key requirement of the role.
The Information Point service supports students who are often in emotional distress. You will have excellent communication and customer care skills and approach your work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.
Where you will be working
UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life.
In this role, you’ll be based at our modern Frenchay Campus
You’ll may also be based at our Glenside Campus or you’ll work at our City Campus in Bristol city centre
You’ll spend most of your time on campus, typically at least 60 percent of your time, with the opportunity to work from home on the remaining days.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.
We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds.
We particularly encourage applications from global majority and male candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.
As a Disability Confident employer we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role, please contact Stuart Templeton on 0117 32 81193 or email: Stuart.Templeton@uwe.ac.uk
Interviews are scheduled to take place at our Frenchay Campus approximately w/c 23rd February 2026
We have 2 full time, fixed term posts until August 2026, working 37 hours per week.
These posts are available on a job share basis for applicants wishing to work part time.
Right to Work in the UK
If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.
Frequency will vary due to business needs and will involve suitable notice. Hours will cover 08.30 – 17.00, therefore your hours will either be 08.30-16.30 or 09.00-17.00. On occasion you may be required to work from 08.00 – 16.00 with suitable notice. Work patterns to be discussed at interview.
Working across multiple sites provides an excellent opportunity to enrich your staff experience including your knowledge of a wide range of campus cultures by collaboration and networking with students, colleagues within the team and across the wider university.
You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate.
About you
The role requires knowledge of a wide range of subjects and so, the ability to learn and absorb knowledge quickly and to communicate this effectively in writing, over the phone and in person are essential skills for this role. The variety of questions received means that no two days are the same.
You will have a can-do attitude and foster this amongst colleagues and be able to respond positively to rapidly changing situations. You will be resilient and able to deal with challenging situations. You will also be required to provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks. It will be essential to have good IT skills and be digitally capable in a range of systems and processes. Attention to detail is also a key requirement of the role.
The Information Point service supports students who are often in emotional distress. You will have excellent communication and customer care skills and approach your work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.
Where you will be working
UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life.
In this role, you’ll be based at our modern Frenchay Campus
You’ll may also be based at our Glenside Campus or you’ll work at our City Campus in Bristol city centre
You’ll spend most of your time on campus, typically at least 60 percent of your time, with the opportunity to work from home on the remaining days.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.
We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds.
We particularly encourage applications from global majority and male candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.
As a Disability Confident employer we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role, please contact Stuart Templeton on 0117 32 81193 or email: Stuart.Templeton@uwe.ac.uk
Interviews are scheduled to take place at our Frenchay Campus approximately w/c 23rd February 2026
We have 2 full time, fixed term posts until August 2026, working 37 hours per week.
These posts are available on a job share basis for applicants wishing to work part time.
Right to Work in the UK
If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.