Support Developer (IT Helpdesk)
| Posting date: | 27 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | Keele, Newcastle |
| Remote working: | On-site only |
| Company: | WIOSS Witron On Site Services |
| Job type: | Permanent |
| Job reference: |
Summary
This is WITRON
The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.
Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom is internationally successful in the technical operation and maintenance of automated logistics systems.
Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk) to support the IT operations of our bespoke logistics systems across multinational customer sites.
We offer you
A performance-related remuneration system: WITRON bonus, pension plan and social benefits
An appreciative work environment: Flat hierarchies, personal culture, trust and respect
Development opportunities: Training, further education and talent factory
Security: Family business and future-proof industry
Challenges: Multifaceted tasks, high-tech and innovative ideas
Your role in our team:
Delivering effective first- and second‑line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
Interact with customers directly, and via in‑house call management software, providing clear, confident and customer‑focused communication at all times
Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
Support and contribute to system enhancements and optimisations, ensuring continuous improvement
Ideal candidate profile:
Relevant degree in Computer Science or Information Technology
Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
Excellent Database skills (SQL) – Experience with Oracle is preferred
Robust diagnosis and analytical skills
Programming ability and experience is beneficial
Flexiblity and adaptability
This role requires the ability to work successfuilly as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.
If this sounds like the perfect role for you, visit the Witron site careers page to apply! https://careers.witron.com
The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.
Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom is internationally successful in the technical operation and maintenance of automated logistics systems.
Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk) to support the IT operations of our bespoke logistics systems across multinational customer sites.
We offer you
A performance-related remuneration system: WITRON bonus, pension plan and social benefits
An appreciative work environment: Flat hierarchies, personal culture, trust and respect
Development opportunities: Training, further education and talent factory
Security: Family business and future-proof industry
Challenges: Multifaceted tasks, high-tech and innovative ideas
Your role in our team:
Delivering effective first- and second‑line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
Interact with customers directly, and via in‑house call management software, providing clear, confident and customer‑focused communication at all times
Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
Support and contribute to system enhancements and optimisations, ensuring continuous improvement
Ideal candidate profile:
Relevant degree in Computer Science or Information Technology
Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
Excellent Database skills (SQL) – Experience with Oracle is preferred
Robust diagnosis and analytical skills
Programming ability and experience is beneficial
Flexiblity and adaptability
This role requires the ability to work successfuilly as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.
If this sounds like the perfect role for you, visit the Witron site careers page to apply! https://careers.witron.com
Proud member of the Disability Confident employer scheme
Disability Confident
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