Editorial and Commissioning Content Development Manager
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | NR7 0HR |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Williams Lea |
| Job type: | Permanent |
| Job reference: |
Summary
Content Development Manager (Commissioning and Editorial)
Salary: £32,000 per annum, plus company benefits
Location: 18 Central Avenue, St Andrews Business Park, Norwich NR7 0HR
Contract: Permanent, full time
Hours: 37.5 hours per week, Monday–Friday, 9am–5:30pm (1-hour unpaid lunch)
Work model: Hybrid (3 days in office, 2 days from home)
About Williams Lea and TSO
Williams Lea is a leading global provider of skilled, technology-enabled, business-critical support services, working in long-term partnership with blue-chip clients across investment banking, legal and professional services sectors. With nearly 7,000 employees worldwide, Williams Lea delivers services at client sites, from onshore facilities, and through cost-effective offshore locations, often in complex and highly regulated environments.
TSO provides regulatory and standards publishing and technology solutions to regulators and organisations that set rules and industry-adopted standards. Our brand and solutions are trusted by regulators and public sector bodies across the UK and internationally. We are known for innovation, a strong heritage of service, and a “no-fail” delivery approach. Our solutions help clients manage authoritative information so it remains structured, accurate, up to date, and easy to use.
Purpose of the Role
The Content Development Manager leads content and product development throughout the full lifecycle — from identifying and researching opportunities, through commissioning and production, to launch and ongoing optimisation. This includes managing content creators, quality assurance, production and technology development activities, and driving continuous improvement using meaningful performance metrics.
The role takes a user-focused, best-practice approach to developing high-quality content across multiple formats, including print and digital publications, online platforms, apps and e-learning.
Key Responsibilities
Client
Build and maintain collaborative client relationships, including securing approvals at all stages of development
Present new ideas and opportunities to clients
Attend client and industry events
Champion end-user needs and challenge assumptions
Create, manage and deliver project plans to meet business and client requirements
Contribute to management information, presentations and reports
Finance
Develop business cases for new projects, including financial analysis and forecasting
Set and manage project budgets
Negotiate contracts and fees with authors and content creators, and manage payment records
People
Support and collaborate with the content development team, sharing knowledge and identifying cross-client opportunities
Work closely with account management to ensure high levels of client satisfaction
Coordinate with service delivery teams to ensure production aligns with project plans
Collaborate with project management and technology teams, including UAT activities
Partner with marketing on market research, user experience testing and marketing plans
Support sales teams to identify and optimise sales channels for new products
Build and maintain relationships with authors, SMEs, content creators and industry bodies
Operations
Follow content development processes and ensure strong project governance
Apply content design and instructional design best practice
Deliver projects on time, on budget and to required quality standards
Source and manage authors, contributors and reviewers
Oversee quality assurance, working with user panels and internal and external stakeholders
Provide constructive feedback to content creators
Quality check content for accuracy, style, brand compliance and scope
Select appropriate content formats based on user needs and platform innovation
Develop sector knowledge to identify new content and product opportunities
Monitor product performance (financial and user metrics) and drive continuous improvement
Person Specification
Key Competencies
Excellent written and verbal communication skills with strong attention to detail
High editorial standards and strong commercial awareness
Ability to develop ideas, respond constructively to feedback, and secure buy-in
Self-motivated and able to work with minimal supervision
Personal Attributes
Strong interpersonal and relationship-building skills, including negotiation
Creative, innovative and confident communicator
Proactive, solution-focused and delivery-oriented
Highly organised, with the ability to manage multiple projects and deadlines
Experience and Qualifications
Relevant publishing experience, ideally in a similar role
Proven ability to deliver projects to tight timescales
Experience managing internal and external stakeholders
Strong understanding of content development, content management, multimedia publishing, e-learning and instructional design, with awareness of digital opportunities
Salary: £32,000 per annum, plus company benefits
Location: 18 Central Avenue, St Andrews Business Park, Norwich NR7 0HR
Contract: Permanent, full time
Hours: 37.5 hours per week, Monday–Friday, 9am–5:30pm (1-hour unpaid lunch)
Work model: Hybrid (3 days in office, 2 days from home)
About Williams Lea and TSO
Williams Lea is a leading global provider of skilled, technology-enabled, business-critical support services, working in long-term partnership with blue-chip clients across investment banking, legal and professional services sectors. With nearly 7,000 employees worldwide, Williams Lea delivers services at client sites, from onshore facilities, and through cost-effective offshore locations, often in complex and highly regulated environments.
TSO provides regulatory and standards publishing and technology solutions to regulators and organisations that set rules and industry-adopted standards. Our brand and solutions are trusted by regulators and public sector bodies across the UK and internationally. We are known for innovation, a strong heritage of service, and a “no-fail” delivery approach. Our solutions help clients manage authoritative information so it remains structured, accurate, up to date, and easy to use.
Purpose of the Role
The Content Development Manager leads content and product development throughout the full lifecycle — from identifying and researching opportunities, through commissioning and production, to launch and ongoing optimisation. This includes managing content creators, quality assurance, production and technology development activities, and driving continuous improvement using meaningful performance metrics.
The role takes a user-focused, best-practice approach to developing high-quality content across multiple formats, including print and digital publications, online platforms, apps and e-learning.
Key Responsibilities
Client
Build and maintain collaborative client relationships, including securing approvals at all stages of development
Present new ideas and opportunities to clients
Attend client and industry events
Champion end-user needs and challenge assumptions
Create, manage and deliver project plans to meet business and client requirements
Contribute to management information, presentations and reports
Finance
Develop business cases for new projects, including financial analysis and forecasting
Set and manage project budgets
Negotiate contracts and fees with authors and content creators, and manage payment records
People
Support and collaborate with the content development team, sharing knowledge and identifying cross-client opportunities
Work closely with account management to ensure high levels of client satisfaction
Coordinate with service delivery teams to ensure production aligns with project plans
Collaborate with project management and technology teams, including UAT activities
Partner with marketing on market research, user experience testing and marketing plans
Support sales teams to identify and optimise sales channels for new products
Build and maintain relationships with authors, SMEs, content creators and industry bodies
Operations
Follow content development processes and ensure strong project governance
Apply content design and instructional design best practice
Deliver projects on time, on budget and to required quality standards
Source and manage authors, contributors and reviewers
Oversee quality assurance, working with user panels and internal and external stakeholders
Provide constructive feedback to content creators
Quality check content for accuracy, style, brand compliance and scope
Select appropriate content formats based on user needs and platform innovation
Develop sector knowledge to identify new content and product opportunities
Monitor product performance (financial and user metrics) and drive continuous improvement
Person Specification
Key Competencies
Excellent written and verbal communication skills with strong attention to detail
High editorial standards and strong commercial awareness
Ability to develop ideas, respond constructively to feedback, and secure buy-in
Self-motivated and able to work with minimal supervision
Personal Attributes
Strong interpersonal and relationship-building skills, including negotiation
Creative, innovative and confident communicator
Proactive, solution-focused and delivery-oriented
Highly organised, with the ability to manage multiple projects and deadlines
Experience and Qualifications
Relevant publishing experience, ideally in a similar role
Proven ability to deliver projects to tight timescales
Experience managing internal and external stakeholders
Strong understanding of content development, content management, multimedia publishing, e-learning and instructional design, with awareness of digital opportunities
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.