Commercial Collections Specialist

Posting date:	26 January 2026
Salary:	£25,701 per year
Hours:	Full time
Closing date:	25 February 2026
Location:	b98
Remote working:	On-site only
Company:	Workforce Recruitment and Training
Job type:	Permanent
Job reference:	0000537741-65507

Summary

Job Title: Commercial Collections Specialist

Salary: £25,701 per annum (rising to £26,793 after 12 months)
Hours: Monday to Friday, 9:00am - 5:00pm
Location: Redditch B98
Contract: Permanent, Full Time

We are recruiting on behalf of a well-established and highly regarded debt recovery business to support the growth of their Collections Department. This is an excellent opportunity for a motivated and customer-focused individual to join a supportive team environment, with clear progression and training into pre-litigation work.

The Commercial Collections Specialist role sits within the Collections team, forming part of a professional debt recovery service supporting clients primarily within the construction industry. Initially, the role is collections-focused, with strong opportunities to develop legal and pre-litigation knowledge over time.

Benefits

• 20 days holiday + bank holidays, increasing after 5 years' service.

  
  

  • Flexible holiday options.

    
    

  • Compassionate Leave.

    
    

  • Lunch break options.

    
    

  • Employee Emergency Loan Scheme.

    
    

  • Death in Service Benefit.

    
    

  • Healthcare Cash Plan.

    
    

    Key Responsibilities

    • Contact businesses via telephone, text, email, and letter to recover outstanding payments on behalf of clients.

      
      

    • Effectively overcome objections and address reasons for non-payment.

      
      

    • Identify and manage "Can't Pay / Won't Pay" situations, applying appropriate collection strategies.

      
      

    • Work towards collecting full payments efficiently, while remaining fully compliant with regulations.

      
      

    • Deliver a high standard of customer service, ensuring clients are kept updated with accurate information.

      
      

    • Maintain accurate and detailed records on internal systems.

      
      

    • Achieve daily KPI and workload targets, supporting overall company growth.

      
      

      • Participate in structured training programmes covering pre-litigation processes.

        
        

      • Learn to review cases and assess appropriate legal actions.

        
        

      • Gain an understanding of pre-action protocols and legal timeframes.

        
        

      • Develop the ability to instruct and liaise with solicitors on behalf of clients when court action is required.

        
        

        What We’re Looking For

        • Excellent telephone manner and communication skills.

          
          

        • Strong customer service experience.

          
          

        • Excellent PC skills and proficiency in using internal systems.

          
          

        • Clear and professional written communication.

          
          

        • Outgoing, positive, "can-do" attitude.

          
          

        • Self-motivated with a strong focus on achieving results.

          
          

          Desirable

          • Previous collections or sales experience.

            
            

          • Previous office-based experience

            
            

            #INDASH25