Business Services Co-ordinator
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | £13.74 per hour |
| Hours: | Part time |
| Closing date: | 08 February 2026 |
| Location: | Speke Hall, The Walk, Liverpool, L24 1XD |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC170190 |
Summary
We’re looking for a part time (30hpw) Business Support Coordinator to join the team at Speke Hall.
What it's like to work here
Reporting to the Operations Manager, you’ll be part of a friendly, dynamic team based at Speke Hall, as well as assisting colleagues at The Beatles’ Childhood Homes, The Hardmans’ House and Formby.
It’s an exciting time to join the team as we’re focused on growing our business and improving the services we offer our visitors and colleagues. Our places tell stories from the Tudor period right through to the Swinging Sixties and there’s never a dull day working here.
Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We’re looking for someone to work with us who is enthusiastic, flexible, enjoys variety and a team player.
Whichever property you are based at and whatever role you play on site, standards of excellence in customer service and visitor engagement are essential. Some of our busiest days are at weekends and on Bank Holidays, so all staff are expected to take part in a regular weekend and Bank Holiday working as well as be part of the Duty Management rota for Speke Hall.
What you'll be doing
At the heart of everything we do on site is conservation and visitor experience, to look after these special places for ever, for everyone. Working as part of the property team, you’ll be the first point of contact for visitors contacting us by phone or online. You’ll also be responsible for accurate record keeping and data management, financial management including banking, and supporting the team with group bookings. You’ll be based at Speke Hall but also support the wider property group including the Beatles’ Childhood Homes, The Hardmans’ House and Formby.
You’ll promote the great work being done on site by gathering content for and sharing newsletters and upcoming event information in and around the local community, as well as across the site at various visitor touchpoints.
You’ll use your strong people skills to establish good working relationships with property colleagues, as well as providing a fantastic experience to visitors whether in person or via digital media.
This role supports a busy group of properties that welcomes over 1.6 million visitors every year. We’re looking for someone who’s highly organised, with great attention to detail.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
skilled at customer service and stakeholder support skills
able to communicate and collaborate effectively
experienced at maintaining records or managing information systems
well organised and able to prioritise workload
skilled at administration
Additional criteria for all other applicants. We'd love to hear from you if you’re:
experienced in giving business support, along with responsibility for facilities or office supervision
good at communicating, both in writing and speaking
able to work as part of a team, but also on your own initiative
flexible and focused on people
happy to multi-task and manage your own priorities and workload
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
What it's like to work here
Reporting to the Operations Manager, you’ll be part of a friendly, dynamic team based at Speke Hall, as well as assisting colleagues at The Beatles’ Childhood Homes, The Hardmans’ House and Formby.
It’s an exciting time to join the team as we’re focused on growing our business and improving the services we offer our visitors and colleagues. Our places tell stories from the Tudor period right through to the Swinging Sixties and there’s never a dull day working here.
Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We’re looking for someone to work with us who is enthusiastic, flexible, enjoys variety and a team player.
Whichever property you are based at and whatever role you play on site, standards of excellence in customer service and visitor engagement are essential. Some of our busiest days are at weekends and on Bank Holidays, so all staff are expected to take part in a regular weekend and Bank Holiday working as well as be part of the Duty Management rota for Speke Hall.
What you'll be doing
At the heart of everything we do on site is conservation and visitor experience, to look after these special places for ever, for everyone. Working as part of the property team, you’ll be the first point of contact for visitors contacting us by phone or online. You’ll also be responsible for accurate record keeping and data management, financial management including banking, and supporting the team with group bookings. You’ll be based at Speke Hall but also support the wider property group including the Beatles’ Childhood Homes, The Hardmans’ House and Formby.
You’ll promote the great work being done on site by gathering content for and sharing newsletters and upcoming event information in and around the local community, as well as across the site at various visitor touchpoints.
You’ll use your strong people skills to establish good working relationships with property colleagues, as well as providing a fantastic experience to visitors whether in person or via digital media.
This role supports a busy group of properties that welcomes over 1.6 million visitors every year. We’re looking for someone who’s highly organised, with great attention to detail.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
skilled at customer service and stakeholder support skills
able to communicate and collaborate effectively
experienced at maintaining records or managing information systems
well organised and able to prioritise workload
skilled at administration
Additional criteria for all other applicants. We'd love to hear from you if you’re:
experienced in giving business support, along with responsibility for facilities or office supervision
good at communicating, both in writing and speaking
able to work as part of a team, but also on your own initiative
flexible and focused on people
happy to multi-task and manage your own priorities and workload
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places