Account Manager - Customer Service
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | £25,000 to £28,000 per year |
| Additional salary information: | Commission |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | Barking, Essex |
| Remote working: | On-site only |
| Company: | Online Lubricants Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Account Manager – Customer Service
Full time: Monday to Friday
Salary: £25,000 - £28,000 + Commission
Location: Barking IG11 (Office Based)
Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.
We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team.
Why join Online Lubricants?
Join a fast-growing business offering clear pathways for career progression
Be part of a forward-thinking, innovative company that welcomes and values new ideas
Benefit from ongoing investment in training and professional development
Work within a culture that values high performance and balance
Enjoy regular team and company events that celebrate success and connection
Responsibilities:
Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth.
Sales order processing – from inbound and outbound phone calls, emails and our website.
Proactively communicating – outbound calls and emails
Understanding a customer requirements and providing solutions
Identifying order gaps and managing customer spend
Maintaining accurate customer records
Liaising with other departments to resolve issues
Operations – Delivery or product queries
Accounts – Credit or payment queries
Identifying upsell and cross selling opportunities
Experience required/qualifications:
12+ months experience in a similar role – desirable
Account Management experience - desirable
Excellent communication skills – both verbal and written
Excellent IT skills
Experience in negotiating with customers – Desirable
Good team player
Be flexible and work around our customers
Willingness to learn technical information based around our business
Full Training provided
Above all, excellent attitude and willingness to learn are essential
What we provide:
Phone/phone allowance for drivers/management
Workwear
21 days holiday plus bank holidays
Increase in holiday with service
Clothing allowance for operations staff
Ad-hoc bonuses
Free tea/coffee/kitchen provisions
Benenden Healthcare & Cashplan
Company events
Customer incentive scheme
Referral scheme
Oil and other products for personal car
No recruitment agencies please
Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales
Full time: Monday to Friday
Salary: £25,000 - £28,000 + Commission
Location: Barking IG11 (Office Based)
Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.
We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team.
Why join Online Lubricants?
Join a fast-growing business offering clear pathways for career progression
Be part of a forward-thinking, innovative company that welcomes and values new ideas
Benefit from ongoing investment in training and professional development
Work within a culture that values high performance and balance
Enjoy regular team and company events that celebrate success and connection
Responsibilities:
Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth.
Sales order processing – from inbound and outbound phone calls, emails and our website.
Proactively communicating – outbound calls and emails
Understanding a customer requirements and providing solutions
Identifying order gaps and managing customer spend
Maintaining accurate customer records
Liaising with other departments to resolve issues
Operations – Delivery or product queries
Accounts – Credit or payment queries
Identifying upsell and cross selling opportunities
Experience required/qualifications:
12+ months experience in a similar role – desirable
Account Management experience - desirable
Excellent communication skills – both verbal and written
Excellent IT skills
Experience in negotiating with customers – Desirable
Good team player
Be flexible and work around our customers
Willingness to learn technical information based around our business
Full Training provided
Above all, excellent attitude and willingness to learn are essential
What we provide:
Phone/phone allowance for drivers/management
Workwear
21 days holiday plus bank holidays
Increase in holiday with service
Clothing allowance for operations staff
Ad-hoc bonuses
Free tea/coffee/kitchen provisions
Benenden Healthcare & Cashplan
Company events
Customer incentive scheme
Referral scheme
Oil and other products for personal car
No recruitment agencies please
Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales