Customer Experience Advisor
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | £26,824 per year |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | Portishead, Bristol |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Alliance Homes Group |
| Job type: | Contract |
| Job reference: |
Summary
We’re looking for new people to join our amazing, friendly Contact Team!
We’re all about great customer service—putting our customers first and helping make our communities places people are proud to call home.
In this role, you’ll be the first point of contact for our customers, helping solve their queries and getting things right the first time. There’ll be some admin tasks too, and now and then you might help coordinate maintenance work so our Home Repairs Team can keep delivering high‑quality repairs.
This is a great chance to get noticed for the work you do and explore future progression opportunities within the team and the wider company.
About you:
Our Contact Team is full of friendly, confident team players who communicate well—both in writing and over the phone.
You’ll have experience working with the public (it doesn’t have to be from a contact centre), and you’ll be able to stay calm and provide great service even when things get busy.
We’re looking for someone proactive who can think on their feet and solve problems quickly.
You’ll also need good IT skills, as you’ll be using several of our in‑house systems.
We’re all about great customer service—putting our customers first and helping make our communities places people are proud to call home.
In this role, you’ll be the first point of contact for our customers, helping solve their queries and getting things right the first time. There’ll be some admin tasks too, and now and then you might help coordinate maintenance work so our Home Repairs Team can keep delivering high‑quality repairs.
This is a great chance to get noticed for the work you do and explore future progression opportunities within the team and the wider company.
About you:
Our Contact Team is full of friendly, confident team players who communicate well—both in writing and over the phone.
You’ll have experience working with the public (it doesn’t have to be from a contact centre), and you’ll be able to stay calm and provide great service even when things get busy.
We’re looking for someone proactive who can think on their feet and solve problems quickly.
You’ll also need good IT skills, as you’ll be using several of our in‑house systems.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.