Enforcement Agent
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | £30,001.00 to £40,000.00 per year |
| Additional salary information: | Grade 5 (SCP 17-22) £31,022 - £33,699 |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Permanent |
| Job reference: | 290562 |
Summary
As an Enforcement Agent you will work as part of a team dealing with the enforcement of liability orders for Council Tax, Non-Domestic Rates and Business Improvement District Levy, and Car Parking Penalty Charge Notices (up to and including removal and sale of debtorsandrsquo; goods) in accordance with the Taking Control of Goods Regulations 2013.
In this role you will be part of a proactive, efficient and effective Enforcement Team and will visit debtorsandrsquo; premises (commercial and residential) with a view to collecting payment of unpaid debts. You will need to be assertive, confident, have excellent negotiation and communication skills and have the ability to be firm but fair in applying the law.andnbsp; You must be able to deal with difficult customers in a calm and courteous manner whilst recognising and assisting vulnerable customers.andnbsp;
You will be required to adopt a flexible approach to working hours as you will be required to work out of standard working hours, which may include weekends.
You will need to commit to achieving Enforcement Agent Certification if you donandrsquo;t already have it.andnbsp;This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
If you are enthusiastic and have the necessary skills to join our team and are dedicated to continuous improvement, we would like to hear from you.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
In this role you will be part of a proactive, efficient and effective Enforcement Team and will visit debtorsandrsquo; premises (commercial and residential) with a view to collecting payment of unpaid debts. You will need to be assertive, confident, have excellent negotiation and communication skills and have the ability to be firm but fair in applying the law.andnbsp; You must be able to deal with difficult customers in a calm and courteous manner whilst recognising and assisting vulnerable customers.andnbsp;
You will be required to adopt a flexible approach to working hours as you will be required to work out of standard working hours, which may include weekends.
You will need to commit to achieving Enforcement Agent Certification if you donandrsquo;t already have it.andnbsp;This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
If you are enthusiastic and have the necessary skills to join our team and are dedicated to continuous improvement, we would like to hear from you.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.