Medical Receptionist
| Posting date: | 25 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | Newcastle Upon Tyne, NE4 5AB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4195-250126 |
Summary
Main Responsibilities Act as the first point of contact for patients and visitors, providing a professional, welcoming, and efficient reception service Handle general enquiries, explain practice procedures, and book routine, follow-up, and urgent appointments using appropriate judgement Support patients requiring urgent attention without an appointment in a safe, logical, and non-disruptive manner Record requests for home visits accurately on the clinical system Process repeat prescription requests, ensuring completion within agreed timescales Answer and make telephone calls promptly and professionally Take accurate messages and ensure they are passed to the appropriate person in a timely manner Work in accordance with all practice policies, procedures, and protocols Maintain accurate patient records, including updates to personal details Process documentation such as reports, hospital letters, forms, and patient information leaflets Open and close the practice building when required, following security and alarm procedures Maintain building security during opening hours and report any concerns appropriately Provide cover for colleagues during busy periods, sickness, or annual leave Undertake any reasonable additional duties to support the smooth running of the practice Maintain strict confidentiality of patient, staff, and practice information at all times in line with GDPR and practice policies Promote and maintain a safe working environment, following infection control, health & safety, and security procedures Treat all patients, colleagues, and visitors with dignity, respect, and fairness, supporting equality and diversity Participate in statutory and practice-led training, appraisals, and development activities Work effectively as part of the wider practice team Communicate clearly with patients, carers, and colleagues Contribute to service improvement and practice meetings where appropriate