Customer Service – 999 / Emergency Call Handling
| Posting date: | 24 January 2026 |
|---|---|
| Salary: | £32,000 per year |
| Additional salary information: | £32k - private medical, Dental, Life Insurance, & Income Protection |
| Hours: | Full time |
| Closing date: | 23 February 2026 |
| Location: | M2 3GX |
| Remote working: | On-site only |
| Company: | Red Dot Commercial Limited |
| Job type: | Permanent |
| Job reference: | 5WW57W551 |
Summary
Customer Service – 999 / Emergency Call Handling
Location: Manchester City Centre (M2)
Salary: £32,000 per annum
Contract: Permanent | Full-time | On-site | 24/7 shift system
This is not a typical customer service role.
We’re recruiting for a Customer Service – 999 position within a safety-critical, real-time operations environment at the forefront of transport technology. You’ll be the calm, decisive voice supporting live incidents where judgement, clarity and composure genuinely matter.
If you’ve worked in 999, emergency call handling, control rooms, dispatch, or high-pressure customer service, this is a chance to do something different without losing the sense of purpose.
What you’ll be doing
Handling live emergency and incident-related calls
Providing real-time guidance during complex and unusual situations
Supporting vehicles through restricted routes, obstructions and unexpected scenarios
Monitoring behaviour and intervening where safety could be compromised
Making fast, balanced decisions under pressure
Communicating clearly in dynamic, high-stakes environments
Reviewing incidents to improve future responses
What we’re looking for
Minimum 1 year’s experience in 999, emergency call handling, control room, dispatch or similar high-pressure customer service
Strong de-escalation and decision-making skills
Calm, composed and detail-focused under pressure
Confident communicator with a safety-first mindset
Comfortable using multiple systems and adapting to new technology
Full UK driving licence with 3+ years’ driving experience and a clean record
Flexibility to support a 24/7 operation, including nights and bank holidays
What’s on offer
£32,000 salary
Private medical, dental, life insurance & income protection
Company pension
28 days’ holiday plus Birthday Leave
Referral incentive scheme
A genuinely meaningful role contributing to the future of transport safety
Interested?
Apply now or get in touch for a confidential conversation before applying.
Location: Manchester City Centre (M2)
Salary: £32,000 per annum
Contract: Permanent | Full-time | On-site | 24/7 shift system
This is not a typical customer service role.
We’re recruiting for a Customer Service – 999 position within a safety-critical, real-time operations environment at the forefront of transport technology. You’ll be the calm, decisive voice supporting live incidents where judgement, clarity and composure genuinely matter.
If you’ve worked in 999, emergency call handling, control rooms, dispatch, or high-pressure customer service, this is a chance to do something different without losing the sense of purpose.
What you’ll be doing
Handling live emergency and incident-related calls
Providing real-time guidance during complex and unusual situations
Supporting vehicles through restricted routes, obstructions and unexpected scenarios
Monitoring behaviour and intervening where safety could be compromised
Making fast, balanced decisions under pressure
Communicating clearly in dynamic, high-stakes environments
Reviewing incidents to improve future responses
What we’re looking for
Minimum 1 year’s experience in 999, emergency call handling, control room, dispatch or similar high-pressure customer service
Strong de-escalation and decision-making skills
Calm, composed and detail-focused under pressure
Confident communicator with a safety-first mindset
Comfortable using multiple systems and adapting to new technology
Full UK driving licence with 3+ years’ driving experience and a clean record
Flexibility to support a 24/7 operation, including nights and bank holidays
What’s on offer
£32,000 salary
Private medical, dental, life insurance & income protection
Company pension
28 days’ holiday plus Birthday Leave
Referral incentive scheme
A genuinely meaningful role contributing to the future of transport safety
Interested?
Apply now or get in touch for a confidential conversation before applying.