Duty Manager
| Posting date: | 23 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27371-27371 per annum |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Sittingbourne, ME10 4NT |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307259-43924961 |
Summary
Leisure Centre Duty Manager
Location: ME10 4NT
Salary: £27,371.95 plus excellent benefits Schedule: 39 hours per week, flexible to work earlies, lates and weekends
Ready to impact a better future?
As a Leisure Centre Duty Manager in our Mid Kent Leisure team, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active.
You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing.
What you’ll do as a Leisure Centre Duty Manager
You’ll be entrusted to:
- Act as a key holder, confidently opening and closing the centre
- Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
- Support and guide colleagues across reception, wet side, and dry side areas
- Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
- Manage the daily booking diary and respond to customer needs and changes
- Deliver great customer care, handling enquiries, feedback, and complaints professionally
- Carry out and record routine health and safety checks, responding to issues promptly
- Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience in a leisure, fitness, or customer-focused environment
- Experience supervising or supporting colleagues in a fast-paced setting
- Strong communication skills and a calm approach under pressure
- The ability to swim confidently and willingness to obtain a National Pool Lifeguard Qualification (NPLQ)
- Great organisational skills with a flexible, reliable approach to shift work
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer
· Salary: Competitive salaries with annual reviews
· Pension: Up to 6% contributory pension scheme
· Holidays: 25 days' annual leave plus bank holidays
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
#leisurejobs
Location: ME10 4NT
Salary: £27,371.95 plus excellent benefits Schedule: 39 hours per week, flexible to work earlies, lates and weekends
Ready to impact a better future?
As a Leisure Centre Duty Manager in our Mid Kent Leisure team, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active.
You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing.
What you’ll do as a Leisure Centre Duty Manager
You’ll be entrusted to:
- Act as a key holder, confidently opening and closing the centre
- Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
- Support and guide colleagues across reception, wet side, and dry side areas
- Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
- Manage the daily booking diary and respond to customer needs and changes
- Deliver great customer care, handling enquiries, feedback, and complaints professionally
- Carry out and record routine health and safety checks, responding to issues promptly
- Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience in a leisure, fitness, or customer-focused environment
- Experience supervising or supporting colleagues in a fast-paced setting
- Strong communication skills and a calm approach under pressure
- The ability to swim confidently and willingness to obtain a National Pool Lifeguard Qualification (NPLQ)
- Great organisational skills with a flexible, reliable approach to shift work
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer
· Salary: Competitive salaries with annual reviews
· Pension: Up to 6% contributory pension scheme
· Holidays: 25 days' annual leave plus bank holidays
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
#leisurejobs
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.