PCN Manager and Transformation Lead
| Posting date: | 23 January 2026 |
|---|---|
| Salary: | £45,000.00 to £55,000.00 per year |
| Additional salary information: | £45000.00 - £55000.00 a year |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Bedford, MK41 9JE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2116-26-0000 |
Summary
Role Summary The PCN Manager and Transformation Lead will work with clinical and support teams to identify opportunity for, and lead, service improvements. The postholder will work closely with the ICB to ensure local plans and activity are aligned to the ICB Primary Care priorities, including: Developing Neighbourhood Teams Optimisation of digital ways of working Recruitment, retention & development of multi-professional teams Quality Improvement This is a developmental and evolving role. Changes expected in the delivery of primary care and community services will require PCNs to be key organisations in the future delivery of integrated care, and the postholder will require the skills of strategic thinking and the ability to exert influence across organisational boundaries. Business and service development A key objective of PCN Digital & Transformation Lead role is to support practices to deliver ongoing improvement to services. The role will require experience in business/service improvement and a thorough understanding of general practice systems and processes. This expertise will be used to: Working with the member Practices to drive improvements in the delivery of care and improve patient and staff experience in the practices within the PCN. Develop and manage a plan for the PCN including managing risks, considering the potential impacts on the wider organisation, and determining resource requirements. Use data to understand demand, capacity and activity and drive improvements in patient experience of access, operational efficiency including better matching capacity to need and staff experience Finance Ensure that PCNs resources are managed for maximum effectiveness through: Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required Ensuring all claims are submitted in good time and payment made and received Ensuring the allocation of resources between the Practices if equitable Present financial plans, monitoring information and reports to PCN as required Complete financial information for payroll Information and data management Use data to drive improvement and assess impacts: Use evidence to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made. Bring together data from a variety of sources and use information to develop insights into working practices. Interpret data and highlight variation to support open discussion about where variation is and is not warranted, and help Practices to understand the limitations of particular data sets and where other information may be available to supplement understanding of issues Staff and Operational Management Act as first point of contact for Practices/Practice Managers with regard to delivery of PCN projects/services. Manage contractual requirements on behalf of the PCN. Co-ordinate the delivery of enhanced services and other shared service Management lead for PCN centralised team, including: recruitment, induction, training and appraisal ensuring the team remain happy and well-motivated through effective leadership and communication dealing with any performance issues recording and management of HR data inc pay, holiday and sickness of PCN staff Management of the clinical rota for PCN staff Develop protocols and policies to provide clarity and support safe practice Support staff to access relevant training and/or professional development opportunities that will support achievement of agreed improvements Support the development and activities of the PCN Training Team Monitor significant events and complaints Organise PCN events as required Digital & Transformation Review and improve the PCNs digital maturity Improve adoption of new technology to enhance patient access and experience and increase PCN productivity Support population health management and improvements in care quality Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients. Ensure that digital and operational PCN development is aligned with ICB and national strategies. Communication and engagement Build good working relationships with internal and external stakeholders Identify best practice from other areas that could be applicable to the local PCN Work in partnership with ICB Primary Care & Digital Teams and other service delivery organisations to plan and deliver changes that will improve working between general practices and other primary care and non-primary care services. Lead or participate in relevant working groups and other fora across the PCN to agree changes, share learning, discuss challenges, and resolves issues. Policy and service development Maintain a good knowledge of emerging policies from the Department of Health and other relevant government departments, and support PCN Board and staff to interpret these locally Work with the ICB to support the development of primary care development strategies The post holder will be expected to undertake other duties as may reasonably be required by the Clinical Director or Deputy Clinical Director, in liaison with the Practice Managers of Putnoe Medical Centre and London Road Surgery.