Senior Service Manager - Automation and Innovation Portfolio
| Posting date: | 23 January 2026 |
|---|---|
| Salary: | £46,062 per year, pro rata |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 445580 |
Summary
As a Senior Service Manager, your main day to day responsibilities will be;
Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately,
Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately,
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.