Patient Services Advisor
| Posting date: | 23 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 February 2026 |
| Location: | Oxford, OX3 9JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3940-25-0023 |
Summary
Overall Responsibility: Purpose of the post: as a Patient Services advisor you will be working in a small but dynamic team and in many cases you will be the first person that a patient comes into contact with. Your role is to ensure that a patient is given the most appropriate appointment at the earliest opportunity. You will deal with all patients in a professional and friendly manner. Front Desk Main duties: Welcome patients/visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly. Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms. Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts. Educate patients about the services offered and systems at Hedena Health including: Named Doctor System Telephone Consultations/Appointment System Appointments Online signup SMS Text reminders Nurse Minor Illness Chronic disease recalls Triage/Home Visits Repeat prescribing process Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms. Advise patients if the clinician is running more than 15minutes late Receive/store/prepare samples for collection according to protocol Receive deliveries and advise addressee of arrivalEnsure that workstations and the reception area in general are kept neat and tidy. Accepting messages for nurses, doctors and requests for prescriptions. To maintain patient confidentiality at all times. To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies Provide assistance to patients on the services provided at Hedena Health To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients. Report back to relevant colleagues on individual patients when required Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol. Please note: the working day runs from 0800hrs to 1830hrs.