Customer Service Advisor

Posting date:	23 January 2026
Salary:	£24,500 per year
Hours:	Full time
Closing date:	22 February 2026
Location:	BS35
Remote working:	On-site only
Company:	Thorn Baker Recruitment
Job type:	Temporary
Job reference:	DR - CSA Thorn-11213

Summary

Customer Service Centre Representative
Thornbury | Hybrid after training
£24,500 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent

We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.

After a 12-week training period, the role will move to a hybrid working model.

Key Responsibilities

• Handle inbound and outbound customer service calls and emails

  
  

• Process customer orders accurately and efficiently

  
  

• Manage order queries, deliveries, stock issues and pricing enquiries

  
  

• Log and manage cases using a CRM system (e.g. Salesforce)

  
  

• Meet KPIs including call handling, accuracy and customer satisfaction

  
  

• Escalate issues where required and follow through to resolution

  
  

  About You

  • Previous experience in a customer service or call centre role

    
    

  • Strong communication and telephone skills

    
    

  • High attention to detail and good organisational skills

    
    

  • Confident using IT systems, CRM platforms and Microsoft Office

    
    

  • SAP or order entry experience is desirable

    
    

    What’s On Offer

    • £24,500 salary

      
      

    • Monday to Friday working (no weekends)

      
      

    • Hybrid working after training

      
      

    • Ongoing training and development

      
      

    • Supportive team environment

      
      

      Apply today to start your next customer service job with long-term progression and work-life balance.

      THO01