Customer Service Contract Manager
| Posting date: | 22 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 February 2026 |
| Location: | Nottingham, Nottinghamshire, NG8 2EW |
| Remote working: | Fully remote |
| Company: | Carbon60 |
| Job type: | Permanent |
| Job reference: | BBBH173315_1769103776 |
Summary
Customer Service Contract Manager - Nationwide
Jungheinrich UK
Jungheinrich is a global leader in intralogistics and a long‑standing Investor in People employer. We're committed to developing talent, driving excellence and delivering outstanding customer service. We are now seeking a Customer Service Contract Manager to support key customers across the UK.
About the Role
You will be the primary contact for a portfolio of customers, managing contract performance, ensuring compliance, and driving profitable growth. This is a consultative, customer‑facing role focused on service quality, financial optimisation and long‑term relationships.
Key Responsibilities
- Manage and monitor contract performance for assigned customers
- Ensure full Health & Safety compliance
- Analyse profitability and recommend improvements
- Identify opportunities for upselling and cross‑selling
- Provide customers with proactive, strategic support as a trusted advisor
- Improve fleet utilisation and reduce end‑of‑contract exposure
- Share KPIs, data insights and service recommendations
- Drive overall customer satisfaction and service excellence
- Collaborate across departments to support group financial goals
- Travel nationwide as required
What We're Looking For
- Experience in intralogistics or materials handling (preferred)
- Proven customer account management experience
- Strong numeracy, analytical skills and IT literacy (Microsoft Office; SAP an advantage)
- Able to influence at all levels and work under pressure
- Self‑starter with excellent time management
- Full UK driving licence
- Willingness to travel nationally (and occasionally internationally)
Key Competencies
Interpersonal and communication skills * Commercial acumen * Analytical thinking * Customer focus * Initiative * Negotiation * Accountability * Integrity and respect
Why Jungheinrich?
We offer a supportive culture, ongoing training, career development, and a comprehensive benefits package as part of a global market leader.
Apply now and open the door to your new future.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.