Soft FM Contract Manager
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 February 2026 |
| Location: | London |
| Company: | Compass Group |
| Job type: | Permanent |
| Job reference: | 209067 |
Summary
Contract Director – Soft Facilities Management
Medirest | NHS | Central London | Competitive Salary + Excellent Benefits
At Medirest, we don’t just manage services – we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We are now looking for an experienced, commercially astute Contract Director to lead and inspire our NHS partnerships across Central London.
This is a high-impact, senior leadership role where commercial excellence meets genuine purpose. You’ll work hand-in-hand with NHS stakeholders to deliver outstanding Soft Facilities Management services – from cleaning and catering to portering and retail – all while championing quality, compassion and patient experience.
If you’re passionate about people, driven by performance, and motivated by making a real difference in healthcare, this is a role where your leadership truly matters.
The RoleAs Contract Director, you will take full ownership of large, complex NHS contracts, ensuring services are delivered safely, efficiently and with heart. You’ll balance commercial performance with exceptional service delivery, building high-performing teams and strong client relationships.
Key responsibilities include:
Commercial Leadership
Drive strong financial performance across soft FM and retail operations, with full accountability for budgets, forecasts and cost control
Identify and maximise revenue opportunities while delivering value for money
Contract & Performance Management
Lead the management of all soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved
Ensure full compliance with governance, quality and regulatory standards
Operational Excellence
Oversee day-to-day service delivery, setting high standards for safety, quality and customer experience
Continuously improve services with a focus on patient care and staff wellbeing
Stakeholder & Client Partnership
Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams
Act as a strategic partner, aligned to client priorities and patient outcomes
People & Culture
Lead, inspire and develop senior management teams
Create a culture of accountability, engagement and continuous improvement
Risk & Compliance
Proactively identify and manage risks across service delivery, compliance and finance
Ensure safe, secure and welcoming environments for patients, staff and visitors
You’re a confident, values-led leader with a strong commercial mindset and a passion for healthcare.
You’ll bring:
Proven senior leadership experience in Soft FM contract management, ideally within healthcare
Strong commercial and financial acumen with a track record of driving performance
Experience managing large-scale, complex contracts and multi-disciplinary teams
Excellent stakeholder management, negotiation and communication skills
A customer-first mindset, with a genuine commitment to patient experience
Strategic thinking and the ability to solve complex operational challenges
We believe great leadership deserves great rewards. Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:
Contributory pension scheme
Career Pathways and MyLearning programmes to support your development
Digital GP access for you and your immediate family, plus wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and more
Supermarket savings at Tesco, Sainsbury’s, Morrisons and others
Up to 44% off cinema tickets
Cashback rewards across a wide range of major brands
Free wellness, mindfulness and exercise classes
The ability to share discounts with friends and family
At Compass Group UK&I, we believe everyone deserves to feel valued, included and able to be their true self at work. We celebrate diversity and are proud to create environments where people can grow, succeed and make a meaningful impact.
Diversity is Our Strength – and our people are at the heart of everything we do.