Inbound Customer Service & Sales Executive
| Posting date: | 21 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive plus commission opportunity |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Harrogate, HG3 3BF |
| Company: | NWF Group |
| Job type: | Permanent |
| Job reference: | 987 |
Summary
Job Advert
Our Inbound Customer Service Sales Executives are responsible for managing inbound customer queries serving the heating oil market
from both existing and new customers. Providing first class customer service and using this to convert quotes into orders
placed!
Why NWF Fuels?
* Competitive salary plus commission opportunity
* Monday to Friday
* 33 days holiday including bank holidays with the option to buy more
* Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
* Extensive progression opportunities across the wider group that has 2 other businesses
* Incentive and company days out
* Extensive training opportunities with funded accredited courses
* Medicash
* Long service awards
* The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking
Day to Day
* Manage inbound customer calls with confident negotiation skills, always providing first class customer service
* Resolve customer queries by liaising cross departmentally and keeping customers updated throughout
* Converting customers queries into quotes and sales
* Recording all customer data accurately in the CRM
What will you bring?
* Telephony experience and comfortable working with KPIs
* A positive, upbeat and friendly telephone manner
* Effective communication and listening skills
* Resilient attitude comfortable in a busy environment
* Attentive to detail and computer literate with the ability to learn new systems
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic,
agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot
network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently
standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex,
disability, religion/belief, sexual orientation or age.
Our Inbound Customer Service Sales Executives are responsible for managing inbound customer queries serving the heating oil market
from both existing and new customers. Providing first class customer service and using this to convert quotes into orders
placed!
Why NWF Fuels?
* Competitive salary plus commission opportunity
* Monday to Friday
* 33 days holiday including bank holidays with the option to buy more
* Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
* Extensive progression opportunities across the wider group that has 2 other businesses
* Incentive and company days out
* Extensive training opportunities with funded accredited courses
* Medicash
* Long service awards
* The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking
Day to Day
* Manage inbound customer calls with confident negotiation skills, always providing first class customer service
* Resolve customer queries by liaising cross departmentally and keeping customers updated throughout
* Converting customers queries into quotes and sales
* Recording all customer data accurately in the CRM
What will you bring?
* Telephony experience and comfortable working with KPIs
* A positive, upbeat and friendly telephone manner
* Effective communication and listening skills
* Resilient attitude comfortable in a busy environment
* Attentive to detail and computer literate with the ability to learn new systems
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic,
agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot
network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently
standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex,
disability, religion/belief, sexual orientation or age.