Inbound Sales Executive
| Dyddiad hysbysebu: | 21 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | Harrogate, HG3 3BF |
| Cwmni: | NWF Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 987 |
Crynodeb
Job Advert
The Inbound Customer Service Sales Executive is responsible for inbound sales serving the heating oil market from existing and new
customers, and will ensure all key questions are asked to establish customer requirements, details are recorded accurately and
in-line with company expectations. As service is critical to our business, this individual will understand our customers are at
the heart of what we do via the best possible customer experience.
Why NWF Fuels?
* Monday to Friday
* 33 days holiday incl. bank holidays, with the option to buy more
* Discounts across shopping, groceries, travel, entertainment, dining, health & beauty, and more
* Extensive progression opportunities across our three businesses
* Incentive and company days out
* Funded accredited training and development opportunities
* Medicash
* Long service awards
* Company pension, life assurance, cycle to work scheme, employee assistance program
* Free refreshments and on-site parking
Key Accountabilities
* Responsible for answering calls(target 60-100per day)with confident negotiation skills
* Responsible for ensuring all data is recorded accurately in the CRM, by asking the correct questions set at company level
* Focus on activity levels, conversion rates as well as the quality of service on the phones to the customers
* Recording any sales via our digital channels into our CRM
* Responding to emails in a timely manner
* Dealing with customer queries by liaising with the relevant department, ensuring the query is resolved.
Personality & Experience
* Inbound call handling experience
* An upbeat, friendly phone manner
* Customer service driven
* A strong relationship builder who can use their excellent interpersonal skills to develop constructive and cooperative working
relationships
Skills and Abilities
* A strong communicator with excellent written and verbal communication skills
* Time Management
* Resilience
* Attention to detail
* Ability to work under pressure
* Effective Listening skills
* Excellent Communication skills
* PC literate
* Team player
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural,
commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us
to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third
largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
The Inbound Customer Service Sales Executive is responsible for inbound sales serving the heating oil market from existing and new
customers, and will ensure all key questions are asked to establish customer requirements, details are recorded accurately and
in-line with company expectations. As service is critical to our business, this individual will understand our customers are at
the heart of what we do via the best possible customer experience.
Why NWF Fuels?
* Monday to Friday
* 33 days holiday incl. bank holidays, with the option to buy more
* Discounts across shopping, groceries, travel, entertainment, dining, health & beauty, and more
* Extensive progression opportunities across our three businesses
* Incentive and company days out
* Funded accredited training and development opportunities
* Medicash
* Long service awards
* Company pension, life assurance, cycle to work scheme, employee assistance program
* Free refreshments and on-site parking
Key Accountabilities
* Responsible for answering calls(target 60-100per day)with confident negotiation skills
* Responsible for ensuring all data is recorded accurately in the CRM, by asking the correct questions set at company level
* Focus on activity levels, conversion rates as well as the quality of service on the phones to the customers
* Recording any sales via our digital channels into our CRM
* Responding to emails in a timely manner
* Dealing with customer queries by liaising with the relevant department, ensuring the query is resolved.
Personality & Experience
* Inbound call handling experience
* An upbeat, friendly phone manner
* Customer service driven
* A strong relationship builder who can use their excellent interpersonal skills to develop constructive and cooperative working
relationships
Skills and Abilities
* A strong communicator with excellent written and verbal communication skills
* Time Management
* Resilience
* Attention to detail
* Ability to work under pressure
* Effective Listening skills
* Excellent Communication skills
* PC literate
* Team player
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural,
commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us
to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third
largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!