Customer Service Executive
| Posting date: | 21 January 2026 |
|---|---|
| Salary: | £12.85 to £14.50 per hour |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Tamworth, Staffordshire, CV9 2JE |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | JN -012026-17428_1768994014 |
Summary
The Best Connection are recruiting a Customer Service Executive for our client based in the Tamworth area. This is a fantastic opportunity for someone with excellent telephone manners and a strong customer service background to join a busy and professional team.
Hours, Days & Pay-
Monday to Friday
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08:00 - 16:00 or 09:00 - 17:00
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£12.85 - £14.50 per hour (depending on experience)
This role focuses on progressing service and repair jobs efficiently while keeping customers fully informed. You will act as a key link between customers, field service engineers, parts suppliers, and internal teams to ensure smooth job turnaround and high levels of customer satisfaction.
Key Responsibilities-
Provide regular updates to customers on servicing, repair, and breakdown jobs
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Liaise with service teams regarding attendance, diagnostics, parts availability, and progress
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Chase outstanding service, repair, and breakdown quotations
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Update service management systems with accurate job notes and statuses
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Clearly explain repair requirements, costs, and timescales to customers
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Record customer approvals before work proceeds
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Manage expectations during urgent or breakdown situations
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Deliver a professional, solution-focused customer service experience
✔ Excellent communication skills
✔ Very good telephone manners
✔ Positive and flexible attitude
✔ Strong customer service mindset
✔ Professional approach at all times
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Weekly pay - every Friday
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Online payslips
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Pension contribution
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Ongoing temporary assignment
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28 days paid annual leave (pro-rata for PAYE, inclusive of statutory holidays)
The Best Connection is acting as an Employment Business in relation to this vacancy.