Team Leader - Tenant Involvement
| Dyddiad hysbysebu: | 21 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £40,712 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | Saint Helens, WA9 1LD |
| Cwmni: | Torus Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 792 |
Crynodeb
Job Advert
Torus is seeking a motivated and experienced Tenant Involvement Team Leader to join our Tenant Involvement Team. In this key role,
you will be responsible for delivering an effective and inclusive tenant involvement service across the organisation, leading on
the delivery of the Tenant Voice Strategy and embedding Torus’ approach to meaningful tenant engagement. You will ensure residents
are empowered to influence decisions about their homes, neighbourhoods and future service provision, using a mix of innovative
digital approaches and traditional involvement methods.
What You’ll be Doing:
* Lead, manage and motivate the Tenant Involvement Team to deliver a high-quality, effective service.
* Ensure meaningful tenant engagement that meets regulatory requirements and drives continuous service improvement.
* Develop, deliver and evaluate tenant involvement projects, action plans and performance targets.
* Embed learning from tenant involvement activities across the organisation.
* Build and maintain strong internal and external stakeholder relationships, including multi-agency forums.
* Lead the annual self-assessment of the Transparency, Influence and Accountability Standard and deliver improvement actions.
* Source and support training and development opportunities for involved tenants.
* Monitor performance, promote a strong team culture and support regular performance discussions and reviews.
* Manage budgets and resources to ensure value for money and compliance with financial procedures.
* Support the Service Lead with reports and performance data for senior management and governance groups.
* Promote safeguarding by ensuring concerns relating to vulnerable adults and children are reported in line with policy.
What We’re Looking For:
* Educated to degree level and/or professional qualification in Complaint Handling (CCA, ICS or similar) or equivalent
demonstrable experience
* CIH Level 4 or willingness to work towards within 12 months
* Track record of delivering an effective Tenant Involvement service.
* Proven experience of managing and motivating teams.
* Proven experience of setting and achieving performance targets
* Track record of process reviews and delivering demonstrable improvements in customer experience
* Demonstrates the ability to work under pressure and prioritise workload to meet deadlines
* Excellent knowledge of IT systems including Microsoft Office and other housing software
* Experience of the social housing sector at a management level
Interview Process:
Candidates will undergo in-person interviews, consisting of a 10-minute presentation and competency-based questions. Interviews
will take place week commencing 16th February 2026
Additional Information:
Successful applicants must complete the following pre-employment checks including:
* Right to work verification
* Qualification certificate check
* Two satisfactory references
* Occupational Health Questionnaire
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Torus is seeking a motivated and experienced Tenant Involvement Team Leader to join our Tenant Involvement Team. In this key role,
you will be responsible for delivering an effective and inclusive tenant involvement service across the organisation, leading on
the delivery of the Tenant Voice Strategy and embedding Torus’ approach to meaningful tenant engagement. You will ensure residents
are empowered to influence decisions about their homes, neighbourhoods and future service provision, using a mix of innovative
digital approaches and traditional involvement methods.
What You’ll be Doing:
* Lead, manage and motivate the Tenant Involvement Team to deliver a high-quality, effective service.
* Ensure meaningful tenant engagement that meets regulatory requirements and drives continuous service improvement.
* Develop, deliver and evaluate tenant involvement projects, action plans and performance targets.
* Embed learning from tenant involvement activities across the organisation.
* Build and maintain strong internal and external stakeholder relationships, including multi-agency forums.
* Lead the annual self-assessment of the Transparency, Influence and Accountability Standard and deliver improvement actions.
* Source and support training and development opportunities for involved tenants.
* Monitor performance, promote a strong team culture and support regular performance discussions and reviews.
* Manage budgets and resources to ensure value for money and compliance with financial procedures.
* Support the Service Lead with reports and performance data for senior management and governance groups.
* Promote safeguarding by ensuring concerns relating to vulnerable adults and children are reported in line with policy.
What We’re Looking For:
* Educated to degree level and/or professional qualification in Complaint Handling (CCA, ICS or similar) or equivalent
demonstrable experience
* CIH Level 4 or willingness to work towards within 12 months
* Track record of delivering an effective Tenant Involvement service.
* Proven experience of managing and motivating teams.
* Proven experience of setting and achieving performance targets
* Track record of process reviews and delivering demonstrable improvements in customer experience
* Demonstrates the ability to work under pressure and prioritise workload to meet deadlines
* Excellent knowledge of IT systems including Microsoft Office and other housing software
* Experience of the social housing sector at a management level
Interview Process:
Candidates will undergo in-person interviews, consisting of a 10-minute presentation and competency-based questions. Interviews
will take place week commencing 16th February 2026
Additional Information:
Successful applicants must complete the following pre-employment checks including:
* Right to work verification
* Qualification certificate check
* Two satisfactory references
* Occupational Health Questionnaire
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.