33166 - Customers and Engagement Officer
| Posting date: | 21 January 2026 |
|---|---|
| Salary: | £29,751 per year |
| Hours: | Full time |
| Closing date: | 01 February 2026 |
| Location: | Nottingham |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Environment Agency |
| Job type: | Permanent |
| Job reference: | 33166 |
Summary
At the Environment Agency, we are passionate about protecting and enhancing the environment for the benefit of everyone—and we make sure that working here is a truly fulfilling experience.
If you prioritise delivering accurate information to customers efficiently, this role may suit you.
You will manage our track and trace service, monitoring and sorting our shared mailbox daily.
You will ensure customer enquiries reach the appropriate technical teams for thorough responses.
Distribute responses within legal time frames under the Freedom of Information Act.
Contribute ideas for service and process improvements.
Build relationships with internal teams to identify process gaps and areas for improvement.
Play an important player within the Customer and Engagement team, actively contributing to the varied workloads.
We provide guidance and support to area teams, helping them communicate effectively and respond to customer needs. Joining us means becoming part of a team that values partnership, problem-solving, and innovation—where your contribution will make a real difference to communities and the environment.
This busy role offers a chance to explore the full scope of what the Environment Agency provides.
We don’t just talk about diversity; we seek it, embrace it, and live it—for the benefit of our staff, our communities, and our environment. As an organisation, we strive to reflect the communities we serve and continue to develop diversity throughout our workforce. We welcome applications from all backgrounds regardless of race, sexual orientation, or religion.
The team
The Customers & Engagement team is a friendly, fast-paced, and collaborative group that works across all departments and teams within the East Midlands area. We play a vital role in supporting the delivery of key messages and ensuring outstanding customer service across the region.
Our work is central to building and maintaining strong relationships that are essential to the Environment Agency’s reputation and successful business delivery.
Experience/skills required
The ideal candidate will have the following essential skills:
A positive, proactive, and hard-working attitude
Excellent communication skills: the ability to communicate to a high standard in writing.
Excellent organisational and time management skills to cope with a reactive workload
Ability to cope well under pressure.
Ability to respond to changing priorities and tight deadlines.
Able to work independently and as part of a team.
Proven IT skills, especially Microsoft Office Word, Excel, Outlook, Teams and SharePoint
An eye for detail
Desirable skills include:
Knowledge of the Freedom of Information Act
Data protection experience
Previous customer service experience face to face and over the phone. This can be internal or external customers.
Knowledge and or experience on the business of the Environment Agency
Analytical skills
If you prioritise delivering accurate information to customers efficiently, this role may suit you.
You will manage our track and trace service, monitoring and sorting our shared mailbox daily.
You will ensure customer enquiries reach the appropriate technical teams for thorough responses.
Distribute responses within legal time frames under the Freedom of Information Act.
Contribute ideas for service and process improvements.
Build relationships with internal teams to identify process gaps and areas for improvement.
Play an important player within the Customer and Engagement team, actively contributing to the varied workloads.
We provide guidance and support to area teams, helping them communicate effectively and respond to customer needs. Joining us means becoming part of a team that values partnership, problem-solving, and innovation—where your contribution will make a real difference to communities and the environment.
This busy role offers a chance to explore the full scope of what the Environment Agency provides.
We don’t just talk about diversity; we seek it, embrace it, and live it—for the benefit of our staff, our communities, and our environment. As an organisation, we strive to reflect the communities we serve and continue to develop diversity throughout our workforce. We welcome applications from all backgrounds regardless of race, sexual orientation, or religion.
The team
The Customers & Engagement team is a friendly, fast-paced, and collaborative group that works across all departments and teams within the East Midlands area. We play a vital role in supporting the delivery of key messages and ensuring outstanding customer service across the region.
Our work is central to building and maintaining strong relationships that are essential to the Environment Agency’s reputation and successful business delivery.
Experience/skills required
The ideal candidate will have the following essential skills:
A positive, proactive, and hard-working attitude
Excellent communication skills: the ability to communicate to a high standard in writing.
Excellent organisational and time management skills to cope with a reactive workload
Ability to cope well under pressure.
Ability to respond to changing priorities and tight deadlines.
Able to work independently and as part of a team.
Proven IT skills, especially Microsoft Office Word, Excel, Outlook, Teams and SharePoint
An eye for detail
Desirable skills include:
Knowledge of the Freedom of Information Act
Data protection experience
Previous customer service experience face to face and over the phone. This can be internal or external customers.
Knowledge and or experience on the business of the Environment Agency
Analytical skills