Group Helpdesk Manager | Northern Care Alliance NHS Foundation Trust
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,049 - £37,796 per annum |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Oldham, OL1 2JH |
| Company: | Salford Royal NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7733911/236-NCA-AC394-25 |
Summary
An exciting opportunity has arisen to be part of our NCA Estates Departments Centralised Helpdesk/Clerical team to manage, monitor & support the Help Desk Operatives around the daily activities and its functions on the Help Desk and the Estates Reception Offices.
You will support the Group CAFM and Asset Manager in the continued development of the CAFM (Computer Aided Facilities Management) system.
Good Communications with the Team, contractors/external agencies and wider hospital staff at all levels. Ensure appropriate response within the agreed KPI’s.
You will be literate and numerate, and willing to develop computer skills. You will be required to carry out some lone working on relevant tasks & record task information via the Trusts PPM & Reactive CAFM systems.
Provide E&F management team with up-to date reports on request, showing the status of various workloads of different types and categories. Analyse and summarise complex data sets.
Provide support to the Estates and Facilities teams with the day-to-day operations of the Estates Department in terms of PPM and reactive tasks.
Attendance at training courses as & when required.
Manage Help Desk staff including, workload management, training and development, recruitment and selection, appraisal, grievance and disciplinary, and attendance management.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.
By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Learn more about us in ourCandidate Information Pack(opens in existing window)
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
This advert closes on Wednesday 28 Jan 2026
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