Caseload Assistant | Kent Community Health NHS Foundation Trust

Posting date:	20 January 2026
Salary:	Not specified
Additional salary information:	£24,937 - £26,598 per annum pro rata
Hours:	Full time
Closing date:	19 February 2026
Location:	Ashford, TN25 4AZ
Company:	Kent Community Health NHS Foundation Trust
Job type:	Permanent
Job reference:	7703546/846-7703546-CF

Summary

The Urgent Care Service prevents avoidable hospital admissions
People unwell at home may require an urgent response or increased level of support to help them avoid a hospital visit. GP’s, and other healthcare professionals may refer to our service if they become concerned about your health and welfare.

We aim to respond to referrals within two hours and will arrange to visit to assess, diagnose, treat and implement carestrategies that will enable patients to remain safe and well in the comfort of their own home. In many cases, we are able to support individuals in avoiding numerous and sometimes distressing trips to A&E.

Alternatively, patients’ may be referred to the Urgent Care service following a discussion at a Single Point of AssessmentTeam (SPOA) an initiative aimed at integrating the Ambulance Service, Local hospital trusts and community teams within Kent. Where treatment pathways are agreed as an alternative to hospital attendance.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

This role supports locality leads with the day‑to‑day running of the team and works closely with Caseload Coordinators to manage referrals into the Urgent Care Service (H@H and UCR). It involves monitoring team capacity, coordinating visits, managing incoming calls and queries, and escalating issues when required. The postholder undertakes basic triage using clinical algorithms, allocates work across the team, and supports clinical staff during daily handovers and weekly caseload reviews.

The role requires flexible working across East Kent within a multidisciplinary team and participation in a seven‑day shift pattern.

Responsibilities include creating and transferring confidential patient information within the Electronic PatientRecord system, adhering to Trust policies such as Information Governance, and contributing to KPI data collection.

Thepostholder also supports lone‑working safety procedures, maintains clinical equipment records, assists other teams when the Caseload Assistant is absent, and monitors service delivery, escalating concerns as needed.

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.


This advert closes on Tuesday 3 Feb 2026