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Admin Officer

Job details
Posting date: 20 January 2026
Salary: £12.36 per hour
Hours: Full time
Closing date: 19 February 2026
Location: Manchester, Greater Manchester, M32JA
Remote working: On-site only
Company: Brook Street
Job type: Temporary
Job reference: BBBH430511_1768926180

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Summary

Job Title: Administrative Officer (Temporary Assignment)
Organisation: HM Courts & Tribunals Service (HMCTS)
Location: Manchester
Contract: Temporary until March 2026
Pay Rate: £12.36 per hour

About HMCTS

HM Courts & Tribunals Service (HMCTS) plays a vital role in delivering justice across the UK. High-quality administrative staff with strong customer service skills are essential to the effective operation of courts, tribunals and offices. HMCTS embraces Lean principles and continuous improvement to ensure services are delivered efficiently and to a high standard.

The Role

We are seeking an organised and reliable Administrative Officer to join a busy court environment. This role is key to supporting the progression of cases through the court and tribunal system and providing administrative support to judicial and operational teams.

You will work as part of a supportive team, undertaking a range of administrative and operational duties. While based at Newcastle County Court, some flexibility to support other local HMCTS offices may occasionally be required.

Key Responsibilities

Administration

  • Preparing papers and files for court hearings, tribunals, meetings and training sessions

  • Producing court and tribunal documentation

  • Photocopying, filing, scanning and maintaining electronic and paper records

  • Creating and updating records on internal computer systems

  • Opening, sorting and dispatching post

  • Booking and preparing meeting rooms and supporting group activities

Drafting & Correspondence

  • Drafting standard letters, correspondence, minutes, notes and reports in line with guidelines

Court & Operational Support

  • Clerking civil and family courts, tribunals and hearings

  • Assisting court users and supporting listing and rota management

  • Handling face-to-face, telephone and written enquiries

  • Contacting relevant parties, serving court documents, collecting fines and fees (including chip and pin)

  • Working as part of a team to contribute to daily Team Information Board (TIB) meetings and problem-solving activities

  • Undertaking ad hoc roles within the band, such as Jury Bailiff Officer or Health & Safety roles

Casework Processing

  • Processing court orders, claims, fines, fees and legal aid documentation

  • Resulting courts accurately and working to workload targets for accuracy and throughput

Checking, Verifying & Data Handling

  • Checking documents, records and data for accuracy and compliance

  • Collecting and assembling information for reports, returns and statistics

  • Undertaking basic calculations, reconciling accounts and processing financial information as required

Customer Service & Communication

  • Communicating professionally with the judiciary, legal professionals, court users, external agencies and internal stakeholders

  • Delivering a prompt, polite and "right first time" service to all customers

Skills & Experience Required

  • Strong administrative and organisational skills

  • Excellent customer service and communication skills

  • Ability to manage multiple tasks accurately in a fast-paced environment

  • Confidence using computer systems and databases

  • Ability to work independently and as part of a team

Essential Qualifications (one of the following):

  • 5 GCSEs at grades A*-C (or equivalent), including English and Maths

  • NVQ Level II in Business Administration

  • Relevant administrative experience

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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