CUSTOMER SERVICE ADVISOR
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £24,796 to £29,064 per year |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | HU1 2AG |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33424 |
Summary
We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all.
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.
We are open 24/7 365 days of the year; therefore, we are looking for flexible individuals able to work across the following contact channels: telephone, live chat, and email. Weekend working is on a rota basis.
We currently have positions available on the Core team and the working hours are the following:
Core (7.5 hrs per day)
Normal working hours between 08:00-19:00
Working Monday to Sunday
You are required to work 1 in 3 weekends (Either the Saturday or the Sunday with a day off in the week)
Bank holiday cover is required on a rota basis
An enhanced hourly rate of pay is applied for weekend and bank holiday working
For an informal discussion about the role, please contact Rachael Worsnop, Team Leader on 01482 414 816 or rachael.worsnop@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
We may be shortlisting and interviewing at various times throughout the campaign so please do not hesitate to apply now.
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.
We are open 24/7 365 days of the year; therefore, we are looking for flexible individuals able to work across the following contact channels: telephone, live chat, and email. Weekend working is on a rota basis.
We currently have positions available on the Core team and the working hours are the following:
Core (7.5 hrs per day)
Normal working hours between 08:00-19:00
Working Monday to Sunday
You are required to work 1 in 3 weekends (Either the Saturday or the Sunday with a day off in the week)
Bank holiday cover is required on a rota basis
An enhanced hourly rate of pay is applied for weekend and bank holiday working
For an informal discussion about the role, please contact Rachael Worsnop, Team Leader on 01482 414 816 or rachael.worsnop@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
We may be shortlisting and interviewing at various times throughout the campaign so please do not hesitate to apply now.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.