Libraries Specialist Customer Services Representative
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £25,185 to £25,989 per year, pro rata |
| Hours: | Part time |
| Closing date: | 08 February 2026 |
| Location: | Chester, Cheshire |
| Remote working: | On-site only |
| Company: | Cheshire West and Chester |
| Job type: | Contract |
| Job reference: | W4347 |
Summary
You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service. You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.
You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.
Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.
Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?
If so, we are looking to recruit a Libraries Specialist Customer Services Representative to fill a position at Malpas Library.
This is a 11.5 hour temporary six month position. The hours and pattern of hours are subject to change pending a review.
For an informal discussion about the role please contact pam.dunley@cheshirewestandchester.gov.uk or anne.ainsworth@cheshirewestandchester.gov.uk
You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.
Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.
Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?
If so, we are looking to recruit a Libraries Specialist Customer Services Representative to fill a position at Malpas Library.
This is a 11.5 hour temporary six month position. The hours and pattern of hours are subject to change pending a review.
For an informal discussion about the role please contact pam.dunley@cheshirewestandchester.gov.uk or anne.ainsworth@cheshirewestandchester.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.