Housing Operations Manager
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £44,821 per year |
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | RH1 6QT |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | YMCA East Surrey |
| Job type: | Contract |
| Job reference: | 20260120HOM |
Summary
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for a Housing Operations Manager to join our Housing team. You will be responsible for leading and managing daily operations of supported housing services, ensuring high-quality services for residents while maintaining compliance with legal and organisational standards.
This role requires someone with Level 3 or above Housing qualification or equivalent, proven experience in housing management, preferably within supported housing; strong knowledge of housing legislation and safeguarding practices; excellent leadership, communication, and organisational skills; experience of establishing and maintaining effective working relationships with other agencies and professions; ability to work independently and manage crisis situations; experience of demonstrating compliance for external regulatory inspections and/or accreditations.
Key responsibilities:
• To provide leadership, direction and line management related to housing operations across all housing supported accommodations.
• To support a culture of collaboration, so that managers work together within the directorate and across the wider association.
• To ensure the provision of high-quality services to service users in line with the organisational ethos and objectives.
• Oversee operations and compliance for all supported housing sites and maintain ambitious standards of health and safety, fire safety, and resident wellbeing.
• Deputising for the Head of Housing and fellow Housing management when required to do so, e.g. annual leave, sickness.
• To be on call out of hours as directed by the Head of Housing, deputising as required.
We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
PAY:
• £44,821.69
BENEFITS:
• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking
CLOSING DATE: 8th February 2026
TO APPLY: Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
We are recruiting for a Housing Operations Manager to join our Housing team. You will be responsible for leading and managing daily operations of supported housing services, ensuring high-quality services for residents while maintaining compliance with legal and organisational standards.
This role requires someone with Level 3 or above Housing qualification or equivalent, proven experience in housing management, preferably within supported housing; strong knowledge of housing legislation and safeguarding practices; excellent leadership, communication, and organisational skills; experience of establishing and maintaining effective working relationships with other agencies and professions; ability to work independently and manage crisis situations; experience of demonstrating compliance for external regulatory inspections and/or accreditations.
Key responsibilities:
• To provide leadership, direction and line management related to housing operations across all housing supported accommodations.
• To support a culture of collaboration, so that managers work together within the directorate and across the wider association.
• To ensure the provision of high-quality services to service users in line with the organisational ethos and objectives.
• Oversee operations and compliance for all supported housing sites and maintain ambitious standards of health and safety, fire safety, and resident wellbeing.
• Deputising for the Head of Housing and fellow Housing management when required to do so, e.g. annual leave, sickness.
• To be on call out of hours as directed by the Head of Housing, deputising as required.
We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
PAY:
• £44,821.69
BENEFITS:
• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking
CLOSING DATE: 8th February 2026
TO APPLY: Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.