B3 Administrator | Royal Free London NHS Foundation Trust
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 Inclusive of Outer London HCAS per annum |
| Hours: | Part time |
| Closing date: | 19 February 2026 |
| Location: | Enfield, EN1 0JB |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7519963/391-NMUH-7519963 |
Summary
The role of an administrator is to provide administrative support within Community Adult Therapy services including Physiotherapy, Nutrition and Dietetics. Speech and Language Therapy, Bone Health and Community Stroke Rehabilitation Team. The post holder will be the first point of contact for patients and clinicians and will be expected to work with some independence using own initiative with minimal direct supervision.
Location: Your normal place of work will be with the Community Therapies Services at St Michael’s Primary Care Centre, Gater Drive, Enfield, EN2 0JB
However, you may be required to work at any other location of the Trusts interests, including travelling to appropriate meetings, outside of the borough.
1. To be able to work independently using own initiative, with minimal direct supervision .
2. To be able to use own judgement in determining the urgency and priority of patient calls
and pass these on to the appropriate team.
3. To identify own training needs on a continual basis and participate in the KSF review
process yearly.
4. To carry out any other duties, with the scope of the post, which may be allocated from time to time
Committed to developing and support our staff.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
1. To take referrals and messages ensuring they are logged and passed on to the
appropriate clinician in line with indicative urgency. To liaise with patients and their
carers, relatives, Social Services, members of the Primary Health Care Team and any
other agencies as appropriate, maintaining confidentiality and treating all situations with
sensitivity and tact.
2. To record referrals and retrieve patient information using the RIO Data Management
system. To report duplicates and highlight errors to team leader. To ensure clinic lists
are fully booked.
3. To administer appointments, receive patients and contribute sensitively towards
resolution of problems that may arise with patients or their carers.
4. To disseminate other information to clinical teams and managers as requested.
5. To organise referrals to other agencies under the direction of the senior clinician/admin
team leader and in line with department protocols.
6. Produce regular statistical, performance information and to provide patient information
on an ad hoc basis for management as requested for audit etc
7. Maintain monthly E Roster duties as requested by Line manager. Collate and return
travel claims and expenses as required by line manager.
8. To ensure that the environment in which people are received promotes a high quality
patient experience.
9. To provide non-clinical advice to patients, carers and members of the public
eg: displaying patient information leaflets etc.
10. To process deliveries and monitor invoices as directed.
11. To be responsible for maintenance and archiving of patient records.
12. To be responsible for ordering, maintaining stocks and stationery supplies as required.
This includes ordering specialist equipment as directed.
13. To type correspondence as required.
14.To carry out general photocopying and scanning and retrieving patient records.
15. To report and follow up maintenance problems with the appropriate department and to
arrange for service and repairs of equipment.
16. Receive and distribute incoming and outgoing mail and any correspondence, including
referral & discharge information.
17. Ensure the effective storage of information through the design, implementation and
maintenance of an efficient filing or IT system, which complies with Trust policies on record
keeping.
18. Attend team and other meetings as required
This advert closes on Thursday 5 Feb 2026